We arrived in the evening around 20:30 and had to wait around 20 mins for someone to arrive at reception to check us in. No sign of any staff anywhere - very odd. We were informed where our room was but nothing else regarding the hotel (dining room/bar/breakfast area/ luxury additions). We enquired about trying to get something to eat at the hotel but the FOH suggested we go back into Falmouth for some dinner as the kitchen was closed. This was a shame as we had been travelling for a couple of hours after a long working day - it wasn’t particularly late, but we understood.
We found the breakfast room the following morning, despite no signs and still no sign of staff generally, we sat and had an alright breakfast at the set time we were given.
Later in the day we explored the grounds to find some really gorgeous gardens and a private beach which was truly gorgeous - they’re very lucky to have something as special as that on their doorstop.
We decided to stay and have dinner at the restaurant on the Saturday night instead of going into Falmouth for the food festival. The food was generally good - wine list was nice and the staff were very helpful - I think the person serving us was called JJ? Bravo to him - he’s an asset to your team.
The following morning unfortunately we were waiting on the stairwell to breakfast for 40mins and didn’t end up getting anything as there were guests leaving the dining room stating that they had been waiting over an hour for an egg…