Poor service and lack of human touch. Dated hotel including room and stuffy breakfast.

Yes

Staff

Gorgeous hotel with river Thames views. Service was outstanding and there is free parking right in front, a rare thing in the UK.

Loved our room with a balcony, river view and just the right size. Everyone was welcoming and helpful. The longe was peaceful, the dining room and service was excellent and the Bar lounge had a wonderful view over the river and a cosy place to be and meet friends. Everywhere was soo tidy and clean . We had a great stay and have come back home refreshed. Breakfast was delicious and do I g room was spacious and we were very well looked after. Thank you to everyone that made our stay such a happy and restful time .

From the moment we arrived we had a wonderful experience. Jordan on reception was outstanding, looking after us, going above and beyond for my husbands birthday. Our room was stunning, with every comfort, amazing views. The Petersham is a little paradise on Richmond Hill, we will definitely be back.

Courteous professional staff. Cleanliness of facilities

Entire experience was excellent

Lovely, cosy majestic place.

Very comfortable stay. Excellent breakfasts, great service and what a view!! Would happily stay here again.

Beautiful hotel. Polite staffs and beautiful room and comfortable bed.

I wanted to go to Richmond because I’m a huge Ted Lasso Fan! This hotel was beautiful! The foyer area was decorated for Christmas. The staff carried our bags in for us. It is perked up on a hill and walkable to the town. The room was clean. The bed was comfortable. Bathroom was spacious. Felt very safe here!

A beautiful place with excellent restaurant

I booked dinner for 7:30 but after checking in found out that the restaurant was only serving a limited menu with just a commi chef. This was very disappointing be use I could have been told when I booked the room and then another opportunity missed when I booked dinner…. All reception staff hid the factvtheir restaurant was effectively closed.

Very nice hotel…romantic and quaint!

Great staff - great location- great accommodation- facilities etc

Clean room,

A beautiful hotel with a fantastic view . Superb service and breakfast was delicious

Excellent staff with great memories! Excellent service and very good value. Highly recommended.

On arrival we were greeted by friendly staff and was delighted that our room was ready 2 hours before check in time. Our room was spotless and a lovely size . We were very pleased. Had some lunch in the lounge