Rating & Review Keseluruhan Home2 Suites by Hilton Houston Willowbrook

Staff were super friendly, helpful and it was clean. Will definitely recommend to anyone!

Everything was great

I liked all the amenities and overall cleanliness, but at the same time the sofa in my room had dirty spots on it and there were spots on the run between the beds. Although the bedspeads were both white in color, they didn't match. The cleaning crew didn't restock the shampoo. The lobby has great flow, but the couch needs refiburished as it's wore down to the foam. Due to the above mentioned, i couldn't give a score of a ten, but enjoyed all the amenities!

It has everything for a 2 nitestay

Had a prepaid reservation. Hotel gave my reservation to another party. When I arrived near 11 pm they said they had secure a reservation at another hotel. However it was only one queen bed and a sofa bed I’m traveling with 4 adults. Had to secure my own room at a third hotel.

Confortável, aconchegante, limpo e silencioso. Ótimo café da manhã. Padrão Hilton.

I liked that the property was close to restaurants. I did not like that there was a brown stain on the sheets that looked like old blood stain, that was really gross. Would not stay again.

So a previous stay in home 2 suites (3/25/25) I was kept up all night due to someone on the 2nd floor (my room was ground level) was playing human bowling until it either stopped or I was so tired I just fell asleep. So that was my first experience, then for this stay (3/26-3/28) I noticed the hot water in the shower was warm but not hot…probably 90°F-100°F, which normally I would’ve just not said anything and gone about my day & I honestly thought maybe it was just due to the hotel being at capacity & it was late & maybe the hot water was run out due to the fact that there were a lot of people there. But when I woke up in the morning (3/27) it still wasn’t hot. So I mentioned it to the staff thru a text message that they sent me asking about my stay. To Shelby’s credit, she immediately rectified the situation by getting me another room for my last night. Which I was grateful for. However, when I got everything moved over & got back from getting dinner, I walked in to my air conditioning units blower motor making a terrible high pitched noise. I’m a Senior HVAC Technician/Engineer, so I thought about grabbing my tools & just fixing the issue, but didn’t. So overall, the people at both locations were very helpful & accommodating, but I wasn’t quite able to relax or get the rest I needed. I will be returning back to the area next wk & will need somewhere to stay & I like this style of hotel. But I’m unsure that it will be worth it for the cost of the hotel unfortunately. Thanks

The room was not bad, but we had no hot water in the shower and the phone in the room didn’t work. We were so tired after a long work day we decided it was not worth addressing the situation issues. Oh and well before 10 the housekeeper knocked on our door to ask if we were checking out. This was on our checkout morning. Don’t they have a list?

Nice, spacious, and clean hotel . Staff are friendly . Breakfast is ok.

No house keeping in 3 days

Nice stay for my family after a day of baseball.

Staffers were very kind

Yes, the staff were very nice building fairly clean however, there were cockroaches in the microwave and in the bathroom staff offered something off of the snack stand to accommodate us and the manager was supposed to meet with us and never did

Comfortable,clean and great service. My only gripe was the overly loud A/C unit in room 219, Made it hard to sleep.

We booked a king suite, and when we got there they gave us a room of 2 doubles/queens. We didn't realize until we opened the door, so we came back downstairs, and they were like "Oh. Sorry. We're out of kings. They've been overbooking the kings lately." That's definitely not a fitting excuse, but they not only weren't up front about it until we asked but the manager also tried to say "It's so strange, because it's usually our queens running out." -- As if this was any better. That's fine, we made due without causing a hubbub, because what's the point when clearly they were so blase about customer service. They were nice enough - just don't expect to get what you pay for.

Nice short term stay with friendly staff and clean accomodations.

Front desk staff very professional, I alway book here when staying in Houston!

Second time we stay at this hotel.. close to family house, perfect for us.. very confortable, clean and the even we stay during Christmas time the rate was considerably low considering is “high season”

Great services