This was one of my best trips ever!!! I got there tired and hot and the staff there treated me like a King. They couldn't have done more to welcome me, with the reception, the food, the cleanliness and space etc. Hassan gave me the tour and was super friendly and helpful and pointed out everything. Would give this place 10 stars if I could.

Extrem freundlicher Empfang und Service. Gute Empfehlunegn für Aktivitäten und Restaurants in der Gegend. Sehr geräumige, schöne und sauber Zimmer. Jederzeit wieder!

Friendly staff, clean room, good location for walking around the Medina.

This is the best stay of all our trips of 5 hotel in Spain and Portugal. The room was clean and beautifully decorated. we loved the pillow, not too soft. Just right for me. Location is perfect. right in Medina and short walking to Bahia Palace.

Hotel staff were super friendly

Stayed for 3 nights when arriving in Marrakech. The pick up from the airport was smooth and they ensured we arrived at the Riad without any drama. Easily worth the €20. The staff were incredibly friendly and always helpful. They genuinely care about their guests experience. They even offered assistance if you wanted help negotiating (if wanted) in the souks & shops via WhatsApp. Breakfast was made fresh every morning and delicious. The location was convenient to the hustle of town, easy walking distance but just removed enough you couldn’t hear the noise of the Medina. If you are considering Riad Kaiss, stop your search and just book.

Felt like family

Idéalement placé à l'entrée de la médina, non loin de la place Jema el Fna et des taxis. Personnel chaleureux et très accueillant. Petits déjeuners traditionnels marocains très copieux

Super hébergement, fonctionnel et bien situé. Mention special pour jiji , très a l’ecoute et de bon conseil. Elle fera tout pour que votre sejour se passe le mieux possible.

El staff de este Riad hace de tu estadía una maravillosa.

El staff de este Riad hace de tu estadía una experiencia inolvidable.

Lovely marrocan style compartment of bedroom, private garden and living room. Breakfast in the green garden with marrocan touch. Friendly services until the last moment with farewell souvenir and meal.

Lovely stay at Riad Kaiss. Very good location, and excellent service.

Riad Kaiss is truly a hidden gem — a little palace tucked away in the Medina. Every detail of the place is stunning, with a perfect blend of charm, elegance, and authentic Moroccan design. It’s beautifully maintained and feels like stepping into a serene oasis. What really makes this riad exceptional is the staff. They are absolutely outstanding — warm, welcoming, and incredibly attentive. From the moment we arrived, they went above and beyond to make us feel at home. Whether it was offering helpful local tips, organizing transportation, or simply greeting us with a smile, their hospitality made our stay unforgettable. The location is also ideal — just a 5-minute walk from Jemaa el-Fna Square, yet quiet and peaceful once you’re inside the riad. If you’re looking for a unique, peaceful, and beautifully authentic experience in Marrakech, I highly recommend Riad Kaiss. It’s a true jewel! Romy

Gorgeous rooms, common areas, terrace. Top tier customer service. Will readily fix things that are not correct and provide free perks in compensation. Would highly recommend to anyone wanting to stay in the Medina.

La gente era muy amable, pero el lugar no tenía casi luz, tenía varios insectos y las ventanas no sellaban. Los colchones no eran cómodos. Muy hospitalario el personal y atento.

La forza di questo RIAD oltre gli arredi molto belli e l’atmosfera originale e bella, sono le persone ….: sorridenti disponibili professionali . Garbati e gentili. Menzione particolare per la direttrice : TOP! Inoltre la posizione ottima : dentro la Medina e vicino alla PLACE.

Most excellent service!!

Amazing place, run by amazing people. The location of the hotel is unbeatable, and the riad itself is so beautiful and peaceful, a quiet and green place in the centre of busy Marrakech. The hospitality is simply incredible. The staff (Badr, Fatima Zahra, Yassine, Yassine, and all the others, including servers and cleaners) made us feel so welcome, and were just truly outstanding. This place has my highest recommendation.

We loved how welcoming and helpful all the staff were at Riad Kaiss! The property was beautiful and we really enjoyed breakfast and a dinner on the rooftop. The location is super convenient with easy access to tourist attractions and the main square.