Rating & Review Keseluruhan Staybridge Suites LUBBOCK SOUTH by IHG, an IHG Hotel

I recently stayed at this hotel for a week and unfortunately encountered several ongoing maintenance issues that were never resolved despite multiple reports to the front desk. Upon arrival, I immediately notified staff that both the sink and shower had low water pressure. Additionally, the bathroom sink drained extremely slowly, causing water to back up and leave a filmy residue during use. Most concerning was a persistent sewer-like odor that came from the bathtub while in use, which made the experience quite unpleasant. Despite reporting these issues twice in person, no one came to inspect or fix them throughout my entire stay. The lack of response and accountability from the staff was disappointing and not reflective of the service standard one would expect. I've included photos to document the condition of the facilities during my stay. I hope this feedback leads to improvements for future guests.

Great stay

Great hotel. Easy check in and quiet. easy parking and close. . Good choice of restaurants within walking distance

Just perfect.

N/A

Friendly staff

Quiet and decent

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I was with my daughter who had a medical procedure. I needed a wheelchair to help her out to the car when we were leaving and the desk manager said that the hotel did not have one. I would think that would be something that is covered under the ADA!

Room had a stale smell to it.

The property was very nice. What I didn’t like was the cable tv service was down so we had no tv

Stayed here for business and it is centrally located to our work sites and restaurants

It was short to my job site, but would probably not stay here again!

Great property, for a good price. We rented a 2 room suite which was enough to accommodate our family of 6. It’s always nice when you don’t have to rent two rooms! The beds were extremely comfortable and we enjoyed the breakfast!

Great place to stay when we have doctor's appointment

There was a strong smell of burned food in the kitchenette area. We reported it to the front desk, she said she “would report it “. Otherwise, area was quiet, bed compartment.

Older property but clean and quiet.

The bathroom fan never turns off. That was a bit distracting during the night if you were trying to get a quiet nights sleep.

This hotel is so nice and comfortable! Our suite was extremely spacious, check in was great, location was good, and we were very happy with our stay. The breakfast was fine, nothing special. The waffle maker was broken as were two of the juice dispensers. It was disappointing to see styrofoam plates and bowls, but everything else was good. Surfaces were clean, tables were clean, and we didn't leave hungry.

Friendliness