Sim

El entorno precioso Pero le falta mantencion

Llegamos hoy 15 de febrero después de 3 horas de viaje , nos recibió la recepcionista muy amablemente pero sin agua para ofrecer , luego nos fuimos a la pieza y traté de llamar sin éxito a recepción para agendar un masaje ya que lo hay ningún papel que indique que se llama con el número 1000. Luego decidimos dormir una siesta la cual fue interrumpida por dos empleados del hotel que se encontraban jalando al lado de la habitación en voz muy alta . Luego fui a recepción y no había nadie solo el muchacho del comedor que me dijo que la recepcionista estaba almorzando y si la podría esperar, lo cual hice para reservar el masaje que estaba muy bueno pero tuve que esperar 2 horas ya que la masajista es de la zona . Me fui a la piscina y todas las camas parecían ocupadas ya que nadie levantó los vasos y toallas usadas. En la noche fuimos a comer con mi señora y pedimos un ceviche mixto que supuestamente era de reineta pero llegó un ceviche de salmón por lo que tuvimos que devolver el plato. Pedimos pizza en su reemplazo que llegó incomible. Hoy al realizar el check la administradora nos pidió disculpas y nos descontó de la cuenta la pizza a modo de compensación. Me parece impresentable que un hotel de esta cadena este prácticamente botado, no lo recomiendo

El personal muy amable y colaborador

Los equipamientos no son a la altura considerando el precio (ducha, pieza, TV, piscina, limpieza). Todo está ok, pero no vale el precio alto.

This is a dated hotel but it has its unique quint Hacienda experience. Centrally located to all local Colchagua valley restaurants and wineries. Room is a bit dated.

Great installation and facilities. Overall very friendly staff except the night shift tried to enter our room at 5 am to "change the blankets"!!!!! because they thought the room was empty!!!! Talk about poor track of your rooms and scaring your guests!!!

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Very poor welcoming. No one to show you around or take you to your room. Badly kept outdoors Pool looked ok but hot tub looked old and unkempt There are seats with a nice garden view, but if you look up you will find cobwebs. Food was ok but all the bread we tried was stale. Safety box door was closed and had to carry my valuables with me everywhere. I’d only go back if they charge way way less. Bad value for money

Quarto bonito, bem decorado, mas precisa de um pouco de manutenção. O café da manhã é de ótima qualidade.

Authentic adobe de vina.

Hola fuimos en un viaje corto de descanso, lo que se logro plenamente, la atención muy buena, los masajes ricos

Péssima experiência, fotos não condiz com a realidade, o hotel está a desejar, entrada mal cuidada, limpeza e jardim devem ser melhorados, optamos por não nos hospedar, gerente veio e nada fez.

It’s a very special place! It’s very difficult to photograph but it’s charming, authentic and wonderful. We booked dinner in Santa Cruz (and they arranged transportation for us) but after having breakfast there, we should have eaten there! It was great. This place is a quaint, hidden gem!

Precisa ser revitalizado, paredes precisam de pintura, limpeza da área comum deixa a desejar e a piscina sem condições de uso pela sujeira. Os quartos são limpos e confortáveis e o banheiro bem limpo, mas ponto negativo é a falta de zelo, garrafas de vinhos no restaurante todas sujas de poeira o que poderia ser um sinal de decoração na verdade transmite falta de higiene e cuidado.

Positive: staff was amazing, big shout out to Valentina and Maria ! Food quality at dinner was very good. Less positive: entire property including rooms felt dusty and neglected, not up to par for a 4 star. Which is a shame as one could do so much more with this property and location.

Lovely hotel in the Santa Cruz area, convenient to many of the local wineries. The majority staff were not as attentive and 'on the ball' as others we encountered in Chile, but we still had a lovely stay. The pool area was a lovely space to chill out and it was always very quiet. The breakfasts were good, but the other meals were 'below par', I wouldn't suggest planning to eat your main meals at the hotel.

Lugar perfecto para desconectar, habitacion buen taman̈o con una terraza mirando al jardin y vin̈edos. Piscina muy agradable e ideal para regrescarte del calor y puedes pedir algo de beber tambien. Desayuno fin de semana mas variedad y frescura que el lunes. Fuimos con paquete de media pension y es un menu con 2 opciones en lugar de poder escoger de la carta como en otros hoteles de Chile. El staff muy amigable y servicial. Buena opcion para una estancia tranquila cerca de bodegas

Really nice property. We only stayed for one night but wanted to stay for a week. Clean, friendly, quiet, comfortable with beautiful views and close to nice wineries. Very nice breakfast included. We also enjoyed the pool.

Hotel confortável! Restaurante deixa a desejar