Very run down. Booked with breakfast included. Was told on arrival they have no food available for any meal time. Gym was filthy. Shower was mouldy. Reception unattended on arrival. Had to look for staff member. When I left at 8:30 the reception was all locked up. No staff around. No receipt for stay. Have emailed but had no response. Travels a lot with work and this is the worst place I have stayed.

our stay included breakfast, but when we got there, we were told there is no breakfast as the kitchen was being refurbished. Please can you inform me as to a refund for the breakfast for 2 days

Everything

Room comfortable and warm

Breakfast was not provided even though it was included in the price of our stay. We felt that the staff weren't interested in staying guests. Not good at all

Room needs upgrading.

The checkin time was late. Hotel was closed until 20mins after the 4pm checkin time. Speaking to regulars they say it's quite common. Not impressed. The owner stated the Hotel will be turned into flats in 2026?

a few of us were waiting outs in the cold waiting for someone to let us in. nobody answered the phone numbers that were on display on the door. after 30 min we got an answer, only because i texed one of the numers. the beds are pooir you can feel the springs. then the fire alarm went off at 8 am

Staff got sworn at with foul language because we had issue with room amenities was non existent room was filthy could not close the outside door so everything was soaking wet

The room and especially the bathroom was in a shocking condition. The building was obviously once very grand but in major need of renovation

The staff were friendly and welcoming, but the hotel itself looks like it needs quite a lot of money spending on it to update it. The room was chilly (radiator needed bleeding) and water pressure in the shower was virtually non-existent.

Staff were great, room was clean and the hotel was beautiful. Incredible value for money but very soft beds

Lovely cooked breakfast and comfortable beds, not far from Bath, we visited the Christmas markets!

Staff very friendly

Receptionist said Bol..cks when I told him I had breakfast included. Is 9 am until 10 he added but tuesday it will start at 8 am. I accepted this as had no choice. Tuesday at 8 am kitchen locked up and no breakfast. Room carpet was stained and filthy with the rest of the room little better. I will avoid this hotel forever!

Lovely stay in a beautiful building

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Terrible, AVIOD. . No heating, unclean, past its best. . Within 15 minutes of arriving, I was searching for a different hotel in the area and checked out. . Mold, repairs & decoration urgently needed. . It was however the requirement to be taken on a walk through corridors and various rooms to be shown the fire exit as the main door would be locked at 8pm. . Mugs in the room unwashed and no heating on. . Felt unsafe and unclean to stay. Room 12.

The hotel building itself is beautiful, however the maintenance of it hasn't been upkept in the grounds. The pool was freezing cold, hot tub isn't filled up, sauna was turned off and my partner and I turned it on and got it running. The rooms themselves were comfortable however the system for the water tanks is incredibly loud and woke us up whenever someone in another room flushed a toilet or used a tap. The breakfast food was lovely, very delicious but with a very small amount of staff, I think things struggled to run more smoothly. It was a very basic hotel and for one night, it was good to stay in. However, I would not be rushing to return.

Nice friendly greeting. Rooms are tired. Quite cold also given Sept. Breakfast times were a little rigid but understood why. Breakfast quality and service was great. Not a bad stay. Reasonable value whilst including breakfast