Hakone Kowakien Ten Yu, saya sedih jika mengingatnya. Itu membuat saya terbebani dengan Jepang Pasca Depresi karena saya bersenang-senang di Hakone Kowakien Ten Yu. Stafnya sangat ramah. Mereka menangani barang bawaan saya dari Yamato dengan sangat baik saat saya check in, barang bawaan saya telah diletakkan di kamar saya. Makanannya sangat enak. Onsennya luar biasa. Namun pemandangan kamar adalah tempat parkir, bukan air terjun seperti yang saya harapkan. Tapi okelah. Selamat Ulang Tahun ke-8. Saya akan kembali tahun depan. Senang menginap di sini.

Saya sangat puas menginap di sini, pemandangan dan pengalaman onsennya luar biasa. Stafnya juga sangat sopan dan membantu. Tips: datanglah lebih awal dan nikmati pemandangan taman, lalu setelah check-in, berendamlah di onsen luar ruangan saat matahari terbenam

Hotel provides a shuttle bus but buses comes every 30 mins with very limited seats (only 10 seats available). We missed 2 buses before we managed to board, very frustrating as we waited in the rain, in winter at 0 degrees. There were elderly and children waiting in the queue, not sure why the hotel didn't increase frequency. Restaurants in the hotel doesn't accept walk-ins - they require advanced reservations and the restaurants around the hotel closes at 5pm. Our booking does not include dinner but this piece of information wasn't told by the staff. We found out ourselves pretty late and had to eat at family mart. Hotel was crowded. The only saving grace to us were the room size, hot tub at the balcony and the complimentary lounge usage given by the hotel as it was our anniversary. Given the price we paid for, we were expecting better service. Probably won't stay here again.