Rating & Review Keseluruhan Almaty Hotel

Good place and good price.

The Property is good and location in the main attraction. You can eat Indian food at Spice Mantra which is 15 min walk from the hotel.

Not really top rate, but location is great.

Great location , great view from the room , great renovation

Pretty underwhelming stay. Staff is generally indifferent. Not the friendliest place. Request to address issues like broken hair dryer were taken but then simply ignored. Soap and shampoo dispensers weren't filled. Breakfast is ok with limited selections, 7am weekdays and 8am on weekends is a little late if you have early plans.

Don't stay here. Appalling customer service. Constant building work and zero customer service. Pneumatic drills right above and next to our room. No apology, no attempt to rectify. Awful. Just awful. Do not stay here.

Nice Hotel in the city centre. Amazing view of the mountains. Clean and big rooms. Huge shower. Gentle Staff. I recommend it!

넓고 깨끗

Bright and airy, huge bed, clean sheets and amenities with lots of options for food just next door.

Все было отлично. Все понравилось. А самое главное люди , отзывчивые и доброжелательные. Завтраки супер, особенно омлеты! Спасибо за гостеприимность!

호텔 위치가 너무 좋았고, 시설도 참 좋았습니다.

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flexibility and service, location, space, it would be good if bathroom was better

This is a fantastic hotel - clean, cosy, airy. The room exceeded all my expectations with a well proportioned shower, bed and working area. Add to that competent reception staff, wholesome breakfast and superfast wifi. Highly recommended!

The location of the hotel can’t be beat! The staff is hot and miss..... some very nice others just don’t seem to care The airport transfer was a great plus and free but they say til 8am on their ad but really they don’t do after 7 am. So u miss breakfast but they make a to go one for you! The room had a great view was a bit run down the bathroom was hideous and a shortage of plugs! But overall the hotel because of location u can overlook a lot! Not too many staff members speak English well.

Easy for taxis to locate. Not much in the area but is a manageable walk to the two cathedrals and main museums. Airport taxis are likely to cost in the region of 4000 to 5000 each way and the journey is 20 to 30 mins depending on traffic. Quick check in, hotel has been made over recently with marble bathrooms, superior rooms are spacious and come with team making although had to unplug things to obtain sockets. Is an over site that the TV can’t be seen from the main beds, but lighting was reasonable, the twin room had a spare third bed, there are cupboards and a desk, couple of chairs, room had two balconies facing onto the theatre out the front as well as a table, bedside cabinets and a clean carpet. Minibar fridge and drinks confusing. Wasn’t sure if the water on the table was charged or not as the size of the water bottles in the fridge didn’t match the charge sheet. Corridor was noisy late into the evening and early in the morning due to the neighbours, one of whom was playing the public piano next to the lifts after midnight, and the minibar knocked on the door in the morning. Otherwise good service, luggage was stored at reception, hotel’s taxi service was reliable, only significant issue was not being able to control the temperature as there were no remotes for the air conditioners.

I was so dissapointed. I booked a suite with mountain view, and got a shady room in the back. Nothing like photos, old and cold. Only 1 socket worked, in the bathroom used shampoo bottles, dirty towels and long black hair in bed. The only positive point was the restaurant, which was spotless, and food was good. After 1 night we moved to a different hotel, which was perfect.

All and all this is a great hotel. It got this certain kind of glow that comes with it`s history and the fact that its practically a landmark in Almaty, everyone in town knows about it. The skybar food was great. The resturant on 2nd floor, where brakefast is served duing morning was mediocre at best. I have to mention the skybar once more, the meat there is fabtastic. However the hotel lacks the details that makes a 5-star hotel earn it`s stars. One example is the shower. I stayed in a junior suite and the wall mounted shower nozzle was at a hight about 1.5 meter. So you had to kneel to take a shower. The hose was even shorter. There where also alot of stains on the walls left by someones dirty hands. Although there are some issues in terms of standard I would stay there again if I get the chance to. The location is great and the view is breathtaking