Rating & Review Keseluruhan Austins Self Service Guest House

Great guest house if you're on a budget. Certainly no frills, all self service but clean and well run place. V near city centre also

Stayed here for Oasis opening night so it was much more expensive than usual - wasn't everything! Super close to the stadium. Very clean. Didn't get the pre-arrival email but called the emergency line at the front door and was given the codes - really nice chap on customer service who was really helpful. Was expecting a two room apartment so he immediately sent someone over to make up the double sofa bed in the lounge. Has everything you need. Would use again if going to Principality Stadium.

Beautiful place

The staff and especially Kenan were always helpful and very friendly on the phone. The rooms are clean but the partitions between rooms as so thin that in the rooms with shared bathrooms, in one of the accommodations, everything that happens in the next room can be heard.

Good location & value but no staff on premises

Be careful staying at this property I booked this place through experia and paid £153.00 in March 2024 I was staying on the 15th of March 2025. For tonight. Then I notice on my bank account that £114.00 from my bank account without and warning. I have asked experia to sort this out without no result so Austin’s guesthouse has taken more money without warning me before. So be careful very careful I will not be booking this place again very unhapp.

Exactly what you’d expect and what you pay for, a nice little room, clean and very secure. Very close to the city centre

Lights did not work outside the room. Heater did not work in the room. Everything was fixed after my call

Despite initial problems gaining an access code, I had a pleasant stay in a simple, no nonsense room with all that was needed. Central location is excellent.

Comfortable room, as usual, except that the radiator didn’t work and there was no other form of heating on a very cold night!

convenient, safe place

Small flat in a townhouse nearby the city center. No staff. Keys by your phone- every thing works 👍

Shortage of cutlery and bed collapsing

This is a very reasonable and nice place to stay for the price. Upon arrival, I was confused about which property I would be staying in, but after opening the doors and reading the signs posted inside, it’s very straightforward. The woman next to me did not have a code for her room and struggled to reach anyone at ~9pm, so, if you’re reading this, make sure you have your code ahead of time. The rooms are small and quaint. The only two complaints I had were that the bed was extremely uncomfortable, and that there is a shower in the room, but no toilet. The second point is mostly a mild inconvenience, but the bad part is that, because the flooring in the room is carpeted, it leaves a bit of a wet smell which goes away after a few hours but still leaves me feeling as if there may be a mold issue under the carpet. Despite these issues, I had a nice time and found it well worth the price. Diolch!

Having the option of this room made my life so much easier, plus the location… the only reason I took off a star was because of the bed, they need to change the bases round as the one at the top of the bed was broken, which didn’t really help my sciatica, but apart from that, would definitely come back!

Chill vibes

Room was extremely dirty. Bathroom too. There was garbage under the beds. Fex a used bandaid. The walls are paperthin. Terrible place. Stay away from this.

Location and price wise it was good. The WiFi didn’t reach in the room and it had a damp smell. The choice of room was comfy and it had what you needed. Overall the stay was good.

If you até booked on Austins 2 be aware that there are no kitchen facilities. There is onde bathroom tô ne shared with at least 10 rooms which can be sometimes busy. Otherwise, Thais self check in accomodatiom was clean and confortable to stay 1 or 2 days If you stay all day out. There are no kitchen facilities.

Walking distance to town and felt safe ,room needs decorating and shower head wouldn't stay up on required hight,Devan base was dirty and frayed