Great location, pool, staff and service.

Great location

Suggest you have a book in the rooms with data about local restaurants. Also need a contact number for after hours incase of a lock out or problem.

The pool was sparking clean. The staff were great. The pictures make it look like it's a bigger property, but it's really small and all 3 towers are separate entrances. It's close to downtown but the location was not quite what I was expecting. The room was tiny. Pictures make it look bigger but were still accurate. Overall it was completely fine. No elevators and no way of knowing when booking that we would be on the second floor. The worst part was the rooms - you can hear everything going on outside. One night a dog across the street was barking for an hour and it sounded like it right outside our door. Not really any fault of the hotel but it was sooooo annoying. The beds were also very hard. Not the worst, but still hard.

Perfect location, one block from the beach, shopping, and restaurants. Everyone was friendly, and villa grounds were beautiful.

Room was clean staff were friendly

My suite was roomy, clean, bright and well equipped. It is just steps to the beach and the hotel lends out chairs and umbrellas at no extra cost. There are several restaurants in a 1/2 block radius.

Pool was nice and water crystal clear.

This is our 2nd time staying at Refugio del Mar for short stays (4 nights) in Bucerias. Both times we stsyed.in one of the 2nd floor, 2 bedroom apartments called "Eva". The apt is reslly nice, has two balconies, very spacious with a nice full size kit hen and new appliances. Very clean, comfy and friendly staff. Will definitely come back.here next time!

The Staff were wonderful. Rooms were very clean and enjoyed our pool. It was warm and clean. Unfortunately there is a lot of construction going on and daytime was noisy, no fault of of the Refugio Hope to go back when the building construction is completed

Nice washing machine and dryer.

Like to go back now.

Staff was excellent - room cleaned every day. Nice layout. Our pool was under maintenance

Spacious suite was clean and well stocked for cooking. Courtyard with pool was beautiful. A wonderful retreat for a family.

Great experience made you feel like at home, good staff friendly service very comfortable. Would recommend to anyone.

Hot water wasn’t hot enough to shave. Had to heat water in the microwave to shave

Great location near the beach, restaurants and convenience stores. We had a studio that opened onto the shared pool, which was nice to have in June heat. Housekeeping staff did an excellent job. The only minor issues were a couple of wooden doors, one in the bathroom that kept swinging in the way and the other the door into the studio that didn’t seem to close securely. Checking in was a little confusing as there are three different buildings, but staff were helpful in guiding us down the street to our entrance.

Great room, very clean, and the front office was very pleasant and helpful. The proximity to some fine restaurants and the beach could not be beat!

Our stay was amazing would definitely stay here again

Very friendly staff, great spacious apartment with lots of amenities and great location.