I hesitated to book this hotel because of a few negative reviews, but after doing my research and trusting my instincts, I’m SO glad I chose it. If you want an experience that guarantees amazing memories, this is the place. The hotel is literally steps from the beach; any closer and you’d be sleeping on it. A mall with affordable food, European brands, local shops, and international options is just a few feet away, so you’ll never run out of things to eat or explore.
Prefer to stay on the property? You can. The food at Kokau is outstanding (order the Posta Cartagenera!), and the poolside and outdoor restaurants are just as good. There’s even a gelateria with every sweet treat imaginable. Plenty of relaxing spaces, ocean breeze, and fun areas to enjoy watching a soccer game, having a beer or reading a book.
We upgraded to access the 30th floor, and it was worth every penny; excellent breakfast and afternoon buffets with traditional and international food options. Our one‑bedroom king suite was spotless, comfortable, and beautifully maintained. The entire property is kept in top condition.
Huge thanks to Daniel at reception for the warm welcome. Manuel Franco and Alexis made our pool cabana experience feel like royalty for my birthday. Fernanda perfected our morning "tinto" and taught us about local fruits. And you must book a coffee‑grounds massage with Nicole—professional, knowledgeable, and exceptional.
You will not regret staying here.
