The wardrobe doors were not hung straight and wouldn't stay closed. A towel rail in the ensuite was hanging off the wall awaiting repair. Curtains had come off hooks and rails. Bed was far too soft. TV instructions incorrect and couldn't tune to digital broadcast channels. Microwave provided but no plates or cutlery. While coffee sachets were plenty, only three tea bags present - green, peppermint and black - which meant only one cup of one's preferred brew. Chips in walls not repaired. Stains on carpet. Despite all this, the room was spotlessly clean.