Rating & Review Keseluruhan Gokan no Yu Tsuruya

服務非常好的飯店，從櫃台接待到溫泉都很棒，尤其是服務我們客房送餐的小姐不但會講英文而且十分親切！

有體驗到日本人的禮貌。接待、櫃檯、服務員，見到面微笑打招呼，舉止動作給人很正式的禮貌。退房後離開，我接受到90度鞠躬。（哇～） 在巴士總站對面。走路5～10分鐘。便利商店、纜車山麓站。

The staff are super friendly and always ready to help. The daily prepared meals were delicious and many varieties to choose from. Being able to book hot spring without leaving the resort was super convenient. Loved our family time here in Japan and will definitely come back again soon.

很喜歡❤️服務很好 很貼心 成立三個訂單（4晚🤣） 還好幫我們安排同一間房 免於換房的苦惱 非常感謝🙏 每日早上都可先預約當晚的私人湯屋 住四晚 每晚都不一樣 很舒服～ 滑雪回來還有甜米酒可以喝 太幸福 晚餐早餐也都很好吃😋吃很飽 到雪場都有接駁車很方便 對面就是巴士站 超級方便 不用拖行李就是100分😆 總之 很喜歡❤️非常感謝

暖氣設備壞，要投訴才找人修理。須然免費享用貸切風呂，但突然通知花灑壞，唯有接受要回房間沖身。導致感覺不佳

Had an amazing 5 nights at Tsuruya. A very comfortable room with soft sleep mats, low table and chairs and 2 sitting chairs. We had full board and the meals were exceptional. Very fresh Japanese meals. We loved the outdoor onsen - it was a treat to sit in the hot mineral water while being snowed on. The best part of our stay was the friendly and helpful staff who went out of their way for us - either with hints of where to ski, how to eat meals or general interest in our day. Given we have no Japanese, communication was not difficult. Tsuruya also offers shuttles to the 3 main ski slopes although it is only a 5-10 min walk. We thoroughly enjoyed our stay and will be back next year.

Located right inside Zao Onsen District, I arrived by car. A very well facilitated hotel, with lift (especially important for travellers which big luggages), private onsen is available for booking. The reception team and hospitality teams speaks some English, and are very warm and friendly.

各方面都很滿意，唯一是沒有洗衣機，我們是來滑雪住十天，每天滑完回來第一時間就是手洗衣服，然後用房間內暖風機吹乾待第二天再穿，如果可以準備2~3部公眾洗衣機就十全十美😄

非常人性化、貼心的職員。

非常棒的溫泉飯店，服務極佳，地點非常好

Perfect location Perfect onsen Perfect meal free shuttle bus to and from Zao Ski area

員工非常友善，房間好大整潔，早晚餐好味，會再入住！

Very nice place, room is very big. all staffs are amazingly helpful and nice.

매우 친절한 직원과 식사가 매우 좋았습니다. 저희는 차량으로 이동을 했지만, 버스 터미날 앞이어서 위치가 매우 좋았습니다.

Great ryokan near the main road of zao. Excellant staff, friendly service with awesome private and public onsens. Big family room was perfect to section off our teenager. Only issue was limited self catering options if you dont take the pricey breakfast/dinner option, single small lawsons in town

雖然是有點年紀的老舊旅館了, 但館內依舊維持的非常好, 非常乾淨 館內的服務人員都非常親切, 讓人如同在家一般放鬆的感受 房間寬敞舒服, 免費提供的雙人湯屋也很讚，但溫泉的溫度有點太高了, 即便泡進去一段時間還是好難適應 整體而言值得五顆星的日式溫泉旅館

Very friendly staffs

It was a very nice stay. The staff were very friendly, polite and helpful with luggage. The hotel is very close to Zao Sanroku Station. Since there was a lot of snow on the top of Zao Mountain, the staff knew that we were here to visit. He saw that we were only wearing sports shoes, and suggested lending us a pair of rubber boot for temporary use. I was really so grateful to him. He also speaks English and can provide useful information. In addition, the hotel provides covered parking spaces in case your vehicle gets covered in snow. The room was clean and tidy. There were two tatami mats in the room and there was still enough space for two large suitcases. A large traditional hot spring bath with indoor and outdoor hot spring pools and plenty of space. You can also choose to enjoy a 50 minutes private bath when you checked in. Highly recommended to those who go to Zao Onsen.

藏王巴士站對面非常便利，全體員工態度有禮，職員會細心詢問我們會去的景點，取地圖教如何去到/巴士班次時間，入住兩晚已全體驗酒店內4個貸切風呂，十分舒適，房間整體乾淨，晚餐不錯，下次再到藏王溫泉的話會再入住

スタッフが好感持てたし、食事が大変良かった。