Bjørn
Teman dan Keluarga dengan Teman
4,0
/10
Diulas 14 minggu lalu
Hotels.com verified review
I am writing regarding my stay at Hotel Sopot from 8 to 12 June 2026, in room 210. I would like to provide feedback on several aspects of the stay which, unfortunately, meant that the overall experience did not meet my expectations.
Already at check-in, there was uncertainty as to whether breakfast was included in the booking. I was first informed that breakfast was included, but this was then corrected and I was told that breakfast was not included after all. This created unnecessary uncertainty and gave a somewhat unprofessional impression upon arrival.
Furthermore, the air conditioning in the room was not working. It appeared that the hotel was already aware of this issue, but I was not informed about it at check-in. This should have been communicated in advance, or at least upon arrival, so that I could assess whether the room was acceptable or whether an alternative should have been offered.
There were also several practical shortcomings in the room and bathroom. The water carafe in the room was too tall to be filled properly from the water dispenser in the corridor. It had to be held at an angle under the outlet while the button had to be kept pressed, which made the solution impractical. This seems like a simple issue to resolve by providing a lower carafe.
In the bathroom, the sink plug was defective, causing the water to drain away so that the sink could not be filled. This was particu
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