Check in was not bad, we reserved 2 rooms for 2 nights
Second day we were told the pool was not in use due to chemicals being added. I asked front desk if there was a time frame of when we would be able to use, since we booked this hotel with the intention of using the pool, and the lady had no idea. She seemed bothered by my questions and did not seem to care or try to offer a solution/ option
I later went back to front desk to ask if I could cancel my second night stay since the pool was unavailable and the lady said we have to figure it out with whoever we booked with.
I ended up repacking up and getting a reservation at Hotel Colonial last minute. Now Extended Suites has refused to reimburse, reach out, or offer any assistance.
They had bad customer service and attitude onsite so this doesn't surprise me.
I understand things happen, but them running chemical or maintenance on not only a weekend, but a holiday weekend, just seems like it’s something that should’ve been communicated. I am not happy with this outcome. I will not be staying at or recommending this place to anyone.