Beautiful building gorgeous room

The room (22) was generous in size but there were a couple of issues . The TV remote didn’t work and needed new batteries, the safe had been left locked by the previous occupants and the bath panels were in need of a coat of paint. Having stayed at this hotel previously I was looking forward to a really good breakfast ( based on previous experience )however I was quite disappointed. No muesli on the menu , the tea was “brewed” in an urn and no eggs be it boiled , fried or poached …….only scrambled. The check in staff were very accommodating , friendly and quick to rectify any issues that they were capable of dealing with . I felt let down as based on previous experience I had recommended this hotel to a number of family members and we had booked 6 rooms altogether. Definitely not the worst hotel I’ve stayed in and the hotel has character and history of its own but a few areas need attention.

Older property but very interesting history. Good location for the Cardiff Bay area.

Great location, less than 5 minute walk from the Bay. Nice and spacious room, the jacuzzi bath was a bonus. Will definitely stay again.

Was overall happy with the hotel, breakfast was not great. But rooms were clean staff were friendly in reception woukd stay here again

Great looking hotel. Little bit dusty though

Old, kind of beat up and neglected and very quirky. The bed was comfortable and staff was nice.

We recently stayed here and I booked the Presidental Suite for one night The suite was very spacious and clean. The Decor was amazing. The staff were friendly and very approachable and always happy to help. We went down to breakfast between 8-8.30 and the restaurant was practically empty which is great. The breakfast was nice with not a vast selection but more than enough. We did miss fried eggs, though. The only downfall was the parking as this hotel doesn't have any. But it does offer a discounted stay at Q-Park which is situated behind the Premier Inn and around a 5-10 minute work. (Depending on the person) Overall - it is an amazing place to stay with lots of history and character. I would definitely return.

Room was absolutely spotless and amazing hotel, but only problem I had on arrival in to room, their was tobacco scattered around the desk area from previous people. . Didn't bother me too much tbh, other than that me and my husband had a lovely night stay. Staff were Friendly, Definitely booking again soon .

Just like to say the hotel was something like out of a old film set really query I loved it

The staff at the hotel were really friendly and very helpful with offering to store our small amount of luggage for the hours before and after our overnight stay - thank you. The breakfast was good and again here the staff were really helpful. Room was spacious and clean and air conditioning worked well. Worth the extra few steps from the Wales Millenium Centre to stay in this historic building.

Lovely hotel

To stay at a place of such Historical Significance was fantastic

Beautiful cosy hotel with lots of character and charm, close to everything you need.

Dust everywhere, bathtub was disgusting and as we put bubbles on the smell was horrific,breakfast was cold and bay marine’s were empty and when I asked a member of staff they were so rude, the only staff member that was helpful was the gentleman on reception at the time , will never stay again

Great clean room with the jacuzzi bath a definite winner

Loved the place will be Andy.

What a fantastic old building! The Coal Exchange had loads of character. The staff were really helpful and friendly. It was great value. We would stay again

The staff were very friendly and helpful, they were a credit to the hotel. The breakfast was good.

Staff were all very accommodating and welcoming. Inside of the hotel was very cool and something completely different from any normal hotels. Room was huge and bed was extremely comfortable. Air con wasn’t working at all and the window wouldn’t open properly which was not ideal given the heat but the electric fan meant that the room was a reasonable temperature in the night. There was a huge bath jacuzzi but when we tried to run it the water just ran cold and then so did the shower. Breakfast was good. We got our room through Tesco vouchers and would stay again but if we had paid full price I’d probably question the air con, water temp and the fact that the TV was very temperamental. There is no parking but 24hours in the q park multi story was only £15. Location of the hotel was ideal for enjoying Cardiff bay.