One of the best hotels we’ve ever stayed at. Period.

The staff were exceptionally kind and welcoming. The hotel is beautiful. Our private onsen was something out of a movie. And it’s a superb place for kids — many fun little treats everywhere. Very much recommend. However, if your kid is an adventurous eater, make sure they do not serve them the kids meal Kaiseki. It is definitely subpar fast food level. Pre-order the adult version because you can’t change on the spot.

年に一度降るかどうかの大雪の日に滞在しました。非日常的な空間でゆっくり滋養できました。 インクルーシブではありませんが、部屋には瓶 ビール2本、水4本、コーヒーマシン、ウーロン茶、のど越しの良いソフトドリンク、カフェオレ用の牛乳パックまで準備されていました。小腹が空いた時用のおやつにところ天もあり、至れり尽せりで大変ありがたかったです。 また、ロビー隣のスペースには24時間利用可能なカフェ常設があり、チェックインから抹茶と練り切り菓子、夜は23時までちょっとしたリキュール系、焼酎、ワインなどのアルコール含むドリンクが暖炉を楽し水ながら、いただけます。朝は朝シャンパンもありました！スタッフの方の接客、ホスピタリティは満足できるものでした。 1つ残念な点は大浴場です。普通のお風呂1つしかなく露天風呂はありません。お湯の温度も低く、洗い場も冷えていて、全然温まりませんでした。お部屋の露天風呂は最高でした。滞在中、何度も入りました。アメニティはシャンプー、コンディショナー、ボディソープはミキモト。クレンジングや洗顔などのアメニティはさっぱり系でしたので保湿が必須な方は、自分で用意するのが良いかと思います。

Tsuyu Room (3nites) We enjoyed our stay in this serene modern rokyan with sandal wood scent in the premises. Love the outdoor private onsen. Upon request, they replace beef with other options. Every kaiseki meal was different and delicious in your own private dining room. We were served meals by a lovely lady Ms Nozomi. She made our stay a pleasant and memorable one. Room is reasonably spacious and clean. Hotel provides free pickup and transfer to certain nearby attractions/stations. This is definitely a plus point. Paid SGD$960 per nite but it is value for money.

客室は清潔でした。スタッフも親切で良かった

The property is really beautiful; gorgeous views, stunning room, and the private onsen is incredible. Absolutely no feedback on the room, grounds, staff, property, etc all amazing! It’s nice that dinner and breakfast are included given that you are quite a walk uphill from Gora and other restaurants. The food is presented in a beautiful setting and the service was wonderful. That being said, the food itself left much to be desired and given the price, we expected it to taste better.

We would not recommend this hotel to visitors who do not speak Japanese. As English speakers, we had significant communication issues with the staff, which led to multiple service errors during our stay. We booked a 180-minute treatment that was confirmed by the front desk, but it was later canceled by the hotel due to staffing issues. We then scheduled a 120-minute in-room massage as an alternative, which was also confirmed. However, the therapists left after 60 minutes. The front desk apologized and informed us we would not be charged for the massage. I appreciated this gesture of compensation for the several errors the hotel made in our bookings. However, at checkout we were unexpectedly billed for a 60-minute massage, which contradicted what we had been told earlier and added to our overall frustration.

Literally such a perfect experience that healed my soul. I will definitely be back!!

Incredible attention to detail and service. Our room was impeccable and has all of the amenities you would need and want. Most of all, it was our sanctuary during a busy honeymoon trip - reminding us to slow down, sip tea, and take in the scenery - we only wish we could’ve stayed longer. Thank you to Ali for hosting us and for our special personalised honeymoon card!

Outstandingly pleasant hotel and spa - and now one of our favourite hotels anywhere! So relaxing and hospitable. Nagisa, our meal host, was so lovely and helpful - a real standout. The whole team did a great job and made sure we had a fantastic stay.

Excellent service and attention to detail. Fantastic views and delicious customised menus. Peaceful, clean and comfortable rooms with lots of amenities. A pleasure to stay here.

My husband and I are both vegetarians, and the chef was able to make delicious vegetarian meals for us. The dinner we had was one of the best of our time in Japan. The staff were incredibly kind and welcoming. The room and private onsen were relaxing, and we enjoyed the beautiful scenery. The staff went above and beyond by providing us a ride to the Open Air Museum and then to the train station. We had an incredible time and would very highly recommend staying here!!

The staff was amazing, I forgot to ask the name of our specific help but we couldn’t stop talking about her the entire trip. She was amazing. Please if anything, give her a mountain of praise from us. She made the entire stay amazing, she was incredibly attentive, extremely cordial and very kind. 11/10 stars just for her and I will be staying here again.

Great hospitality, nice view , nice and quiet Everything I want is there

Incredibly relaxing place to stay - from the incense and scent to

The room was clean and spacious. The staffs were friendly. The food was delicious. I would definitely go back♨️. You must like Japanese food, though.

Great experience

The entire experience and the fact they were able to offer vegetarian options was great!!!

Perfect, nothing to complain

整個氛圍、餐點、住宿；都可以說是頂級體驗！ 晚餐後，還有豐富酒種跟小食的Happy hour…