When we arrived the gentelman working the desk was great. My only complaint would be the hotel is dated and that our room did not have a tub.

Breakfast food and service was excellent. Staff was friendly. Our bathroom door kept sliding open and would not stay closed. Difficult for our family with a boy and girls. Also a fixture had fallen off the wall as well as the iron. They were both in the closet with the screws still sticking out. I reported this but got no response. When I checked out, they already knew about it. I don’t think they should have booked that room. I made my reservation months in advance.

Everything was excellent.

1. Noisy upstairs & in hallways from 11-midnight. 2 Kids running around loudly each night & in the afternoons 3. Awakened by fire alarm in early am - then heard kids laughing & running 4. Housekeeping knocking on door at 8:45am to clean room 5. Food snack crumbs in hallway & toothbrush laying there- housekeeping seemed no to notice 6. Pillows were uncomfortable I probably would not stay here again.

It is clean with nice comfortable room

Clean! Friendly! Loved the bathroom and shower spaciousness. We will return!

Great pit stop on the way to Niagara and Boston

Room was great, AC worked really well during the 90+ degree weather. The staff was very friendly and the cleaning staff were all local folks. If ya know what I mean. Nice breakfast area, that we used as an after party spot when we were coming back from the local Macedonian Festival. Only negative, one elevator was down..stopped running when we were in it! :) Will definitely stay again next year!

Hotel was very clean, comfortable and a pleasure to stay at.

Pros… it was very clean . The staff were very friendly . The hot breakfast was very good Cons… the guests in the next room had a child that was up all night banging on the wall, jumping on the bed

Staff is great. Buffet is excellent for the price of the room. Only complaints not enough drawer space for clothes and no cups for the bathroom. Repeat customer overall 4 stars

Quiet and comfortable

We only stayed 1 night. We were in town for a baseball tournament. I will point out that I was appreciative of the security. The employee working the front desk on 6/28, night shift did her job. The gentleman that checked me in . Very knowledgeable of the hotel business and gave me all the information I needed. The staff at this Hampton inn Hamburg ny location is awesome. Please note, when you have awesome staff. You have good management behind them. Thank you.

Overall we were happy with our stay except for the room service. This was a 5 day stay for a funeral for a relative. The first morning the towels were changed and garbage removed. No service was provided and we were left with overflowing garbage and wet towels. Each night we returned late as we had to make arrangements. When I talked to the night clerk she said we had to request service. When I told her there was no sign in the bathroom to let us know. She replied that it was on their website No apology and a maid never entered our room At first I thought I had left the do not disturb sign on door but the second morning I made sure I removed it and the rooms on either side of us were being cleaned when we left. The night clerk did give me clean towels. It would seem like a simple thing to have a small notice in the room to inform like every other hotel does since the pandemic. I guess I will need to read the entire website or just use a more user-friendly place. We have liked the Hampton Inn and this may just the Buffalo hotels policy

price too high

Awesome

No room available to stay

I loved the freshness of the room. That it was clean and close to the concert venue. Made it easier to get around the area.

Beautiful but only there from 6 to 6.

Room was not clean!