ゴールド会員特典の部屋アップグレードについて何の説明も無し。食事は期待外れ。

Una estancia espectacular, 100% recomendable

El servicio de las recepcionistas pésimo!!!

Very cozy and calm. Wonderful

.

Food is great and the staff is great. Had a great massage with Dani. Think she fixed my back! My 3rd or 4th time here, I'll be back...

漢字を使用していただけで、チェックインでパスポートを見せていたのに中国人と登録をされた。 またその間違いをその際指摘したにも関わらず、後日お礼のメールが中国語で、不愉快でした。 ホテル自体は綺麗なのに、サービスが良くないので残念です。

This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.

Excelente hotel

Muy bonita vista

Excelente

Banyan tree hotel itself was awesome but there were some protest going on for couple of hrs while we were having a nape and it was very loud outside the room.

Le falta un buen mantenimiento

Amazing stuff and beautiful property

Todo excelente. Restaurante tailandés maravilloso , buena decoración. El desayuno no tan bueno

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.

Gran experiencia para toda la familia! Muy recomendado

Genial

Es un buen hotel Con buena atencion

Amazing stay! First time ataying at Banyan Tree. I'm excites to book more withbthem.