各方面都不錯，只是房間景觀一般，酒店大堂房間裝修及燈光比較暗。

早晚餐的擺盤好看，但是味道有待提昇

Book the loft room for a family of 4 Room: table has a hole at the bottom (not lighted) and was not very visible. Was quite a hazard for us as we tripped over that same hole twice. Stairs for the loft may not be suitable for people with knee problems as it’s a bit narrow with no handle. Keep in mind before you book that you have sort your trash into the way they want it to be sorted (burnable and non burnable) or else you may be fined 15,000 yen. Food: food was not as impressive as another outlet of this chain. Breakfast options are Japanese or western, with the same menu everyday. So if you’re staying for more than 2 days, you will have no third option. Staff: rigid and not understanding. We booked this accommodation 9 months in advance but did not receive any message about meal plans or schedule, was put to a 7am slot of breakfast 5:30pm slot for dinner with no option to change as they were fully booked. We were definitely not too pleased with this arrangement. There is no coffee served during breakfast, yet we were prohibited to bring our own coffee into breakfast. We were told to get coffee from their lounge instead. When we did this on the second day, they confiscated our drinks that we’ve gotten from the lounge. Quite ridiculous honestly. We were not given the best attitude from the staff when this coffee incident happened. The staff rolled eyes at us, wow.

個人不太喜歡房間燈光太黑。晚餐食物也不是很特出。

Good

Stay 2 nights in KAI ALPS. Hair on the bed but I used my own bedsheet. My package stayed with breakfast and dinner. The menu wasn’t changed after check-in. The female staff was unhelpful and her statement totally inconsistent with earlier statement. Who said the menu can only change by 6pm, but end up still cannot change the menu next day. This hotel is not worth to stay. We will not come back again and do not recommend to my friends and families.

The hotel was beautiful and the onsen was amazing!!!

This is one of the best resorts you can possibly stay at. Everything is 10/10. It is all in one for everything you need. Note that the area it is in only has hotels for the most part, so it is difficult to get to a convenience store if you have no car. About an 8 minute uber which will run you about $20 USD round trip if you need something. Although often the resort has all you need. And they have bus service for free to the ski resort. I couldnt praise this resort more highly.

Nice hotel located in quite remote area, the town is quite dead. The facilities are well maintain and clean but you can tell its not very modern. The price is high and thus not very worth to stay here.

員工非常之好及親切有禮，住宿的浴場及每日的早晚餐也非常精緻好食，房間寬敞寧靜。 *因自己不小心留下了手機，感謝員工幫我尋回了。我非常滿意這次的住宿，下次去白馬附近滑雪，一定會再次入住～

感觉性价比还是低了一点，早晚餐其实可以再提高一点档次。开车到酒店，感觉一下子找不到大堂办里登记。

Me planejei para chegar em Nagano e pegar o transporte até o hotel e quando perguntei para confirmar o shuttle bus me informaram que o hotel não oferecia nenhum transporte. Ou seja, fake News. Tive que me reorganizar e acabei tendo que andar 6km na neve com duas malas e uma criança. Cheguei bem chateada no hotel e não deixaram fazer o check in faltando apenas alguns minutos mesmo cansada e com fome. Na hora de fazer o check out tive que pagar uma taxa pelo spa sendo que nem usei o spa e não haviam me falado anteriormente sobre essa taxa. O hotel é bem bonito mas é inacessível, os funcionários não sabem falar inglês e a comida não tem paladar infantil, meu filho passou fome por exemplo. A experiência só vale a pena se você for em casal e tiver aberto em ter que passar perrengue e experimentar comidas diferentes.

NA

Room condition & food is average. Nothing impressed

極為親切且獨特的下午茶點與晚上的燒酒，一定不能錯過!

房間可能木製品較多，晚上間斷發出令人煩厭的聲音，員工非常親切有禮 用餐體驗非常好

員工服務態度非常好，晚餐第二晚比第一晚好，早餐第二朝比第一朝好，如果可以住3日2夜比較好。

Excellent service and the food is amazing. A must stay!

This is an extremely relaxing onsen. Food and overall service were exceptional. Beautiful setting.

Very Good.