Rating & Review Keseluruhan Glenapp Castle

Staff were very friendly and attentive. The fresh flowers all around the hotel and bedroom were lovely. Jen in the Azalea restaurant was a brilliant host and the food was amazing.

Excellent country house hotel. The greatest asset are the staff who are welcoming , efficient and friendly. Room was immaculately clean. Grounds are beautiful to explore. Will definitely make this an annual visit.

Beautiful hotel, staff were incredibly helpful and always there when needed.

Called me a week in advance. Asked me if I was celebrating a special occasion (our 10 year anniversary). Also, if we had any allergies. Check in great. Place is beautiful. Facade of castle from outside a little tired. After checking into room, noticed a fly and insect infestation later in bathroom. Informed management. They took pictures. Nothing done or followed up. Dinner outstanding, the service is amazing and the staff really are well trained. Almost too much! (007 like with their earphones!). Returned to room, TV not working. To their credit, manager brought another TV - it's 10.30pm now. Still nothing done about insects (I have video and pictures too - review isn't letting me upload them). Breakfast 10/10, again top notch service. Credit to their staff. Went for a walk around grounds. Lovely. On checkout, no mention of issues. Dinner and wine came to £200+ and the overnight stay £300+ For a romantic, overnight experience. To fork out almost £600, I was not impressed. I'm disappointed. I expected big things from this place - we'd been wanting to come here for a long time. Informed hotel of our feedback on checkout survey. It's been a few days, still not heard from them. Sadly, we won't be returning.

Very helpful friendly staff with the meals absolutely amazing

This castle is THE dream destination. We went for our Anniversary and everything was perfect from start to finish. The room was beautifully and tastefully decorated as were all the public rooms. We felt totally relaxed from the moment we stepped inside. The staff were discrete and efficient and nothing was too much trouble for them. If you want to be treated like Royalty, then this is the place for you.

I wish you offered six stars as an option. Great experience, great food, great property, great staff.

Beautiful floral displays throughout the hotel. Wonderful staff and service. Lovely grounds to walk around. The archery was great fun thanks to George who was a fantastic coach.

Beautiful hotel,wonderful service, lovely food but tiny portions

Fabulous stay. Has not lost any of its Scottish charm with five star comfort and excellent food.

The whole experience was amazing. The rooms were stunning along with the grounds. Every member of staff was so attentive and friendly. The food was delicious as well. We wish we would have been able to stay longer

Beautiful castle hotel, amazing location

We arrived very late and had called ahead to let the staff know we would be late for our dinner reservation. We were told the kitchen closes at 9:30pm but would have sandwiches or salads available. We arrived after 9:30pm and upon arrival we were escorted to the drawing room to relax for a few minutes, but to our surprise they kept the staff in and served us a full dinner. We felt so bad they kept their staff on just for us, but that is the level of service we received at all times. I would HIGHLY recommend Glenapp Castle! Our room was spacious, cozy, clean and very well-appointed. Again, definitely a place I would stay again when back in Scotland

Staff make the difference,well managed

Absolutely outstanding in every respect. Thank you for for spoiling my wife and I so much.

Greeted as we were helped in parking after coming through the gated entrance. Made to feel that nothing was a problem and was there to help us enjoy our stay. Excellent food,great room and bathroom.

Remote and tranquil, beautiful gardens and walks.

Amazing hotel. The grounds were so beautiful with the autumn colours. The service in exemplary, very personable but not starchy. We will definitely return.

When you turn up to a castle you expect something a story. This wasn't and didn't match the brochure. I asked about the history of the castle. I got told it was built 1850 ish. No other details. I found more details from wikipedia than i did from the staff. The service was very slow and very formal. Breakfast took over one and a half hours. Dinner was over 2 hours. The formality remained me more of my old boarding school than a hotel. The seating in the dinning room was closer than the expected 2 meters

Lovely stay 6 nights service and accommodation perfect if you like period style. WFI a little hit & miss, other wise a lovely place to spoil yourself