Hotel needs routine maintenance. Wallpaper was separating from wall. Coffee stains where people have spilled down the wall. Carpets in the hallways were stained and in need of care. Housekeeping did a very good job in cleaning what was there, but the maintenance issues are clearly beyond their control.
When we checked in, we were told that breakfast was included. When we went to breakfast the next morning we were charged $30. When I checked with the front desk, we were told that their colleague had made a mistake when she told us that we had breakfast included.
Also, for a four star hotel, I would have expected someone to help us with our luggage. That didn't happen. In fact, there was a very steep stairway from the lobby to the elevator. Not a great experience.