Beautiful and relaxing! The view was spectacular and the staff was simply the best! Very kind, very helpful and very pleasant!!

el ambiente cálido y natural fue lo que mas me gusto, el servicio excelente. lo único que falta es un elevador

Que es un lugar muy tranquilo, tiene muy limpias y amplias las habitaciones. Además de hermosa vista de la laguna.

Everyone and everything was absolutely amazing. The hotel is stunning. Service is 10 out of 10. The breakfast was cooked to perfection every morning. My girlfriend and I will miss the green juice and coffee every morning. Highly recommend

This place exceeded our expectations. The staff were amazing and so helpful. The view is spectacular. It was a short walk to the centro and malacon. The property is a gem, very comfortable and has lots of spaces to sit and chill. Loved the welcome Marg too. Look forward to a return visit.

La comunicación con el huésped es fuera de serie. Eso se aprecia. El servicio es en general muy bueno, los empleados tienen sobre todo muy buena actitud. A lo mejor les falta un poco de entrenamiento para atender a una clientela exigente.

First, five minutes after I made the reservation I had questions so I called, but the hotel was not open until 8am CST. No one answered the phone until 915 CST. We decided to make the reservation here because of the accommodations that were listed on Expedia and due to my mothers health conditions. We arrive at the location after going through a process of figuring out the area because it is a bit reclusive. We arrive at the location to find out that three days before we had arrived that the kitchen staff and bar staff contract had been terminated. This was a huge concern for us, because anything nearby for eating was 2 miles away, at least. The person that received us said he would cancel the reservation because it did not meet what the accommodations that were listed on Expedia were no longer available. We only decided to stay there because the accommodation fit the things that my mother needed to accommodate her diabetic concerns. We had to go to the next town to locate something very last minute with no reservations. We booked it and called the hotel services at Donaire. But the hostile and not customer friendly Mariana at the front counter backed out of what was said earlier and would not cancel the hotel reservation. I pleaded with her with all sincerity and the only thing she took with pride was to tell me how much she was sorry, but she couldn’t cancel it. This place false advertise their services. It’s like take it or leave it once you’re there. Please be careful.

Esta muy lindo el sitio, el personal siempre muy amable y dispuesto a ayudar siempre, lo único malo es que no tenían servicio de restaurante y pedir comida no era lo más cómodo siempre

Room was nice and it was clean, but the TV did not work, the hot water took 30 minutes running to actually come out, but the shower drain was plugged so I had to take a super fast shower cause the water was going to spill out since it ran for so long. The front desk closes at 10pm so there was no one at the desk to tell about the tv and shower issues. It was 9pm when we checked in and wanted to have dinner or something to eat but once we got there they tell us the restaurant was not in service due to contract issues so there was no food in the hotel to purchase at all. We Gad to go back downtown to find out everything was closed already. Also the property is up in the top hill hidden away, very odd location and unsafe. Additionally the Property is under construction and made a mess of our car with dust. I would not stay here again. Just the location alone was a huge disappointment and then to add all the other issues made it awful. The room we got had a nice view of the city but sadly we didn’t enjoy our stay.

Great checkin, friendly staff, english well spoken by staff. Beautiful view of lake

Muy bonito y un excelente servicio!!!

Amazing views of the chapala lake and mountains around it. Fast check in

Sugiero instalar teléfonos en las habitaciones. Informar con antelación a los huéspedes sobre la posibilidad de extender el check-out previo pago extra.

Las cortinas no cubren adecuadamente por lo qué hay demasiada luz en el cuarto, también hubo mucho ruido de martillazos y construcción desde muy muy temprano en sábado, nos e puede ir a dormir y descansar

Excellent costumer service. Friendly people

Didn't quite live up to our expectations as per the reviews and price.

Helpful staff and beautiful view

El restaurante no pertenece al mismo hotel, está subrogado y aunque los empleados del restaurante tuvieron siempre la mejor actitud, les faltaban muchos productos y había descontrol.

Muy agradable lugar para relajarse

Excelente hotel! El servicio maravilloso y la comida deliciosa!!!!! Me encanto!