Everyone was welcoming and pleasant

Beautiful hotel in the centre of Carlisle. Very friendly staff, and very dog friendly. The proximity to the Cathedral and Castle is great for site seeing. Breakfast was delicious too

The hotel has a lovely entrance, nice and grand and perfect location. Car park was small and hard to find but there is a pay and display very close by which isn't too expensive. The room was nice, basic, but comfortable and clean. We reported and issue with the toilet but unsure if anyone attended as it still drained slowly after flushing. Reception staff were really welcoming. The pool and changing areas are in need of a lot of work! The pool area is grubby, with green mildew on the walls and edges of the pool. The water appeared a little bit murky but this could be due to the pool itself being old. Definitely needs cleaning and probably upgrading.

In all my years (85 yrs old) of travelling I have never come across a more cheerful, caring set of staff than those five lovely folk serving brekky here in this hotel. A pleasure to watch them at work...thank you.

Typical old style hotel, damp smell all around, well placed for city centre, car park postcode could do with being added to their site as the hotel postcode won't get you to it, breakfast adequate,

We’ve stayed here many times over the years…staff are great rooms clean and basic.

Nice very central position. Car park a little hard to find but plenty of room really once you find it. Very nice hotel but a little dated and needs a little refurb. breakfast was excellent.

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Great central location. Comfortable bed and linen immaculate. En-suite and windows need a bit of tlc but looking forward to my next stay 👍

The property is dated, and the facilities in the room are not of a great standard. I was in a top floor room on a very hot day, no air con, no fan and the window was prevented form owning more than an inch (I understand as there was a large drop on the other side). But the room should not be bookable when temperatures rise. A staff member found a fan but made me feel like an annoyance for asking for a fan or the availability of an alternative room. A dated hotel with a dated approach to customer service.

Absolutely excellent value and location, staff were great. Only issue I had was not having a shower in the morning due to a boiler problem however I was reimbursed 25% for my stay and the boiler was also fixed quite quickly so not a major problem.

A welcoming reception on arrival. Everything explained well. Room was clean and tidy...lots of space, and ample enough room for storage! Breakfast was very relaxing, and the food was excellent ...specially the sausages 🤤😋. A good variety of cooked and continental food. And a nice cup of tea ☕ 😀 Swimming pool was lovely....it was very warm, but a good size for a cooling dip. The changing room is very small, with just 1 shower, but manageable!. Lovely bar staff in the evening, and very informative on places of interest and things to do. Nothing was too much trouble. Would definitely come back to this hotel....close to cafes and pubs and historic places. Right in the centre, and a very short walk from train station. Thank you for a great stay 😄

The hotels location is perfect, right in the centre of town. Staff are brilliant, professional and friendly. Didn't use the pool as was too hot in there, but another time maybe. They were having problems with the boiler but well handled by reception. Oh I can't forget the Cheese Souffle!!! It was amazing!!

We found the staff rather unhelpful. When we arrived mid afternoon on a Saturday we were greeted by a receptionist who told us the car park was full, but didnt offer any information regarding alternative options until I asked even then the information was vague & unhelpful. Later that night on returning to the hotel we realised there was no hot water in our bathroom - an issue affecting the whole hotel but no proactive communication from the hotel or apologies offered until we raised the matter. Customers were not treated fairly with some being offered partial refunds and others not. On the plus side the breakfast service is good. This is not a hotel I would choose to stay at again, nor would I recommend it.

No hot water for showers.

Stayed many times before as love a historic hotel that has a ghost ! Nice staff who are LGBT and non binary friendly and secure luggage storage with comfortable rooms .

Excellent, even though just overnight, will definitely be back

Always a nice place to stay when visiting Carlisle. The hotel is really well cleaned and maintained and the staff are always really friendly and helpful.

Lovely breakfast Great location Helpful staff Lovely evening meal Comfy bed Room was a little tired though

Comfortable bed. Great breakfast choice and quality. Friendly staff. Pool changing area basic and cramped. Dressing gowns not available as advertised.