This hotel was very clean and it had a lovely room that went out to a courtyard. We were very pleased with it until our toilet broke. The toilet seat slid off and we were left without any way to use the toilet unless we squatted. I was traveling with my 83-year-old Mother, and that was not a possibility. When it went down and to explained to the woman, he was a young girl working in the front desk. If there was any other solution or a restroom we could use in the whole hotel. She said all the rooms were booked, and there was no other bathroom in the whole hotel. When I kept giving her any solutions, whatever she just kept telling me it was not possible.