For checking-in, I was supposed to collect a key from a shop and was sent an address + a code to pick up from. They ended up emailing me the wrong address and/or code so I was unable to pick up my key at check-in time (3pm), I had contacted the support who then gave me a different code, which didn't work, then another different address, which didn't even exist. I then called up the support once again, from which it was escalated to a manager who AGAIN gave me the wrong address and/or pick up code. I only managed to collect my keys at 9pm (6 hours after check-in!) ONLY because the shopkeeper helped out UrbanChic's support as their support staff (all 3 that I talked to) were completely incompetent. It was bad enough to expect someone to collect keys from a shop (which wasn't stated before I paid for the place), but to email someone the wrong address and check-in codes + have the support not pick up my calls with no place to go along with my luggage ruined the whole stay, I missed my plans that I had to attend to that evening and was not offered any sort of compensation whatsoever. The property however was quite pleasant. Would recommend the property, would never touch UrbanChic ever again.

Train station is a little bit of a walk and where you get off is a little unsafe during the day much more at night. Taking the bus felt more safe and it’s much closer. The flat is clean and in front of a park so it’s nice and close to a convenient store. The front door was hard to open at first but once you learn the trick to it, it’s ok. Two things I wasn’t happy about are the washing machine/dryer combo. It takes SO long to finish and the pull out bed in the living room is very uncomfortable. It’s hard and it’s not even flat. It actually hurt my back. The flat is very close to Portobello Rd. where all the stores, food stands are. It’s literally a block away. We loved that! Overall I give it a 7 out of 10.

DO NOT BOOK WITH URBAN CHIC. We had a booking, the day before they informed us that we had been moved to a different property. We had purposely booked a place with a lift as one of the people in our party had really bad knees and stairs were tough. This new place had a lot of stairs. To make things worse, at 1:45am, a party of 5 people tried to enter the flat - they were also relocated to the same place. We contacted the property manager, were told (in writing) we would get a refund and had to go through Expedia. When I contacted Expedia, they contacted to property and the refund was not granted (even though we have it in writing). Save yourself the hassle. Don't book a Urban chic property.

Comfortable and ideal for a family vacation, the park right opposite makes it even better cos of the ability to engage in outdoor activities

The apartment size, location and walkability were great. However it was fairly obvious that no one had done an inspection prior to our visit. Communication and follow through were TERRIBLE. We had a major problem that was never resolved. We had NO HOT WATER for the four days we were there. We attempted to get the problem fixed but were ultimately told that Urban Chic has no control over the operations of the building we were in. On the third day we were given the option to move to another location but no offer was made to assist us with the move. I wrote emails to the company and have not received any response in almost three weeks. I have requested some compensation but again, no response.

It’s a really cute and more importantly clean apartment! We really enjoyed our time together in and/or our and about due to cultural diversity of the neighbourhood!

Great property centrally located, picking the keys up from a corner shop 900metres away was a pain with luggage

가성비 최고이고 위치도 좋아서 매우 만족스러운 여행이 되었습니다.

Very well equipped apartment, clean, all amenities available. A great deal of care and attention was given to this accomodation. We had a superb stay with everything you could ever need. Great communication with the host too.

Elegant decor and a comfortable stay.. Everything needed is in the flat..

Lovely apartment and close to shops

Apartamento nuevo limpio y acogedor. Zona céntrica y muy bien comunicado.

Dirty and lot's of stains to carpets, marks on walls, flat 167 has not been looked after very well which is a real shame. some power sockets didn't work, heating was troublesome, main bathroom smelt of cat urine, previous guests kids had drawn on walls, dishwasher door broken, I can go on and on. place has so much potential if they spent some money on maintenance.

Stayed at Urban Chic Portobello with my girlfriend and another couple. The apartment itself was nice overall - newer and quite modern and in a great location. However, there were some issues with cleanliness. There were horrific stains all over the couch, to the point where no one was comfortable sitting on it. There was also some mold in the shower. There was also a fowl smell that we noticed after getting home from a day out. It went away after leaving the windows open for a while and didn’t seem to come back, but still a bit concerning. Even with the cleanliness issues the overall experience was good. It’s located a short walk from the tube and it’s even closer to several bus stops. Good coffee shops nearby too.

Great location, clean well appointed flat

The property is part of a completely new complex and the general condition of the apartments are good but the 2 apartments I rented were ready 2 hours later (you don’t want this to happen when you have your entire family coming from Italy). At least an email saying that they were sorry would have been appreciated and probably resulted in a different review.

Great little apartment near Portobello Road and walking distance (1mile) to Nottinghill Gate Station and other public transport. A couple of nice restaurants in the neighborhood, including a good Pizzeria, Fish and Chip shop, bakeries etc. A short walk to a couple of pubs and Tesco/Sainbury markets. Bedrooms were clean, although a little small. Sofa bed in living room was great for 2 kids with enough space that they didn't fight about being on top of each other! High speed Internet, Netflix on the TV and a well equipped kitchen gave us the option for dinners and breakfasts in when we wanted. Communication with Property manager was very good, check-in and check-out was very easy, no problems at all. Overall would recommend and would consider to use again if returning to London.

This was the very first time I was renting an apartment for a family vacation. So I was trying to to be extra cautious with where I stay. The good 1. Great location 2. The apartment was clean (maybe the carpets could have been cleaner) but overall it was clean. The bad 1. Apartment was not ready when we got there after the agreed checkin time! 2. Beds are cheap and the mattress kept falling through the frame not good 3. the shades in one room kept falling off The only safe in the apartment was not working The Ugly 1. Horrible, I mean really bad smell coming from the shower area in of the bathroom in the bedroom really bad To be fair they told me I should have called when they asked for my feed back and good rating but. after a semi indifferent response I got regarding to no hot water the first day I was not too confident they would do anything. and why is the place not in the tip top shape when you rent it and why do I have to endure anything until you fix it. Fix it before you rent not after you rent.

very nice, clean, convenience to portobello market.

Litt langt fra selve bykjernen. Fin og ren leilighet. Bra for barnefamilie på 5