Rating & Review Keseluruhan Holiday Inn Express & Suites COLORADO SPRINGS AFA NORTHGATE by IHG, an IHG Hotel

Good experience…

Its more in an industrial. The outside was ok. We entered the attendant was on the phone. They sent me an email earlier saying to check in but im not comfortable up loading my ID and credit card. The attendant did good but announcing a room number aloud is not safe.The room is tiny. Nothing like they showed in the pictures. They seem to use stock photos they use for the hotels.This room would be great for house keeping storage. The window was right where the pool was. We could not open the shades or the people at the pool would be looking in. I turned on the TV which was at 60. With all the screaming outside I can see why. The guest made the pool all theirs. No one was allowed in the pool area, a group set up a birthday party at the pool. Cake, a cover tent and Raising Canes food. I looked up on Holiday inn site and seen they had a handicapped room, 2 bed a acouple kings and a suite available. I sent my kid and her dad to ask if we could trade rooms. The guy said he had nothing else open for the night. I went and they was going to get us a like room but we got the handicapped room which was good I am in a wheelchair but with a struggle. The second room was way better. Dont like communial soap, shampoo and such. Nice mold. The shades were broken. Breakfast nothing like photos. Pancake maker was broken, scrambled eggs 1 not 2 omelets, pork sasuage, turkey sausage, wheres the bacon as showen, potatoes, breads, butter was old, blueberry and vanilla yogert, cereal. Juice

Came to stay the night before my wedding. I was able to prepare for my big day and get a late check out since my wedding was in the afternoon. Very much appreciated

The area is safe and quiet. The room is too small.

Room was clean and roomy. We arrived at 4:30 and our room wasn’t ready.

Cozy stay, friendly and helpful staff, and breakfast always good!! Location was great and shopping/dining option endless!!

Clean facility, good breakfast and friendly staff

This is a great and convenient place to stay. Not sure what is going on with the walls in the room. Maybe not finished??? Property looks like it was new, except walls weren’t painted and/or wall paper applied and then taken off

Bed was a bit on the hard side but not bad. Everything else was fine.

Rooms not well ventilated and smelled- we even changed rooms and it was still bad. Breakfast was ok. Staff very nice. Would not come back.

Great place to stay, room was perfect

Overall, we had a very good stay. The hotel Was clean and offered a good breakfast.

Xoxo

The property and rooms were clean and updated which was nice. The check-in process was lengthier than at other hotels. I had to fill out a form with my address etc. Also I asked for late checkout and was told I couldn’t be given it unless I provided my email and signed up for their membership program. That was disappointing. I don’t mind paying extra for late checkout, but I don’t want to have to sign up for a program just for late checkout.

Clean and functional place to stay for few nights

Newer place. Good food all around.

Felicia at the front was so great!

Awesome

The bed was comfortable, king, and it is all about the bed for me. Linens are nice. We had a view of Pikes Peak from our windows. Staff helpful. Free breakfast had many offerings and hot eggs, bacon/sausage, biscuits and gravy. Good location for restaurants and more.

Friendly staff