Rating & Review Keseluruhan Metro Inns Walsall

The place felt dirty and not safe. Very unclean room and everything looked damaged or stained

Nothing it was awful will not be returning

Disgusting did not stay left to go elsewhere

Reception was friendly & efficient. Brought cup & glass to room as there was only 1 of each in double room. Lift hasn't worked in a long time so had to carry bags up to 3rd floor. Not a problem for us but may be for others. Room was adequate & clean but mattress was diabolical. Worst I've ever tried to sleep on. A shame as otherwise it would have been ok for the money.

Lieliski.

Staff are always lovely

Lift out of service so third-floor room an issue with no offer of help. Room a bit tired and hot water seemed scared of the height, but once it got going the shower was good. Overall, good valve.

The TV didn't work, cleanliness was decent, you can hear everything, so trying to sleep was hard, also the mattress you could feel the springs in places, so it was a very pleasant night sleep

It was dirty with a smell of damp and the lift was out of order and despite my being obviously disabled the desk staff didn't tell me this until they took my money. As a result I had to book and pay for another hotel for the night. Avoid!

Worst hotel I have ever been to in my life. Walking to my room it felt like I was walking through a hostel overseas. I have since been informed that this hotel has resident asylum seekers and homeless people. There kids crying past

Not a good experience at all. Hotel had a weird smell and a number of unfriendly people standing around the back entrance. We were scared to walk in so drove round the front to enter.

Love it. Peaceful

Staff especially David really went out his way to make our stay as comfortable as he possibly could .. really polite professional and a real asset to your team

Cigarette smelling everywhere in the property and room

Looks like they have a lot of homeless people being put up there.

The lift was out of order so, had to carry my luggage all the way to the third floor on stairs, no hot water in wash basin.

The rooms was an absolute disgrace, we had to switch rooms because the first one was dirty (not that the second one was much better) stayed there for one night then got a refund and switched hotel will never try book here again.

The whole property looked very tired and in need of renovation. The lift was out of order and we had to use the stairs, in spite of myself being restricted in movements following surgery; although the lady on the desk did change us from third floor to second in light of this.There was evidence that the hotel is used as a hostel, with domestic fridges in rooms and signs directing occupants of times when kitchen access would be available. There was also lots of information posted to identify community support for clothing and hot meals. The rooms were clean, but very tired. In the room we used, the mattress was worn out and very saggy. There were holes in the desk and the ceiling had been badly patched in several places. There was an unpleasant smell - something akin to 'the unwashed' which seemed to emanate from the carpet. The car park seemed unsafe, with numerous individuals meeting there - some in cars playing loud music. The fire alarm went of around 4 a.m., but before we had left our room this did stop again. The staff we met however seemed pleasant enough and were helpful. We will not stay there again. It is a shame as this hotel is in quite an affluent area of Walsall with large well maintained family homes and could offer a much better experience.

Everything good

Terrible dirty place