Due to Expedia's character limit, only the key points are listed here. A more detailed version of this review exists elsewhere and cannot be linked here.
By far the most disappointing hotel stay of our Ireland trip.
Room was visibly worn and poorly maintained.
Multiple visible stains on bedding, bed area and upholstered furniture (see photos).
Contrast-enhanced versions of some photos uploaded because several stains were less visible on camera than in person.
After we complained, replacement bedding was placed on the carpet before being used on the bed, while a staff member was walking on it with outdoor shoes.
As a family travelling with a child, we lost confidence in the hotel's hygiene standards and checked out the next morning despite having booked 3 nights.
We accepted payment for the first night and only requested a refund for the 2 unused nights.
Hotel later confirmed by email that the third night would be refunded.
We replied requesting reconsideration of the second unused night.
No response to that request.
A further follow-up asking about the promised refund also received no response.
At the time of writing, 11 days later, the promised refund has still not been received.
Relevant photos and email correspondence have been uploaded.
Everyone can make mistakes. What matters is how they are handled. Unfortunately, both the room condition and the handling of our complaint were deeply disappointing.
No help from Expedia, only repeated cancellation policy.