Rating & Review Keseluruhan Karuizawa Hotel Longing House

A very pleasant stay. Very nice room, very nice bed, silent and quiet. Amazing the private open-air bath. Wine bar and resturant in the same area. 20 mins walk from the city center

とても美しいホテルで、大きなかわいいクマちゃん達が出迎えてくれます。 野菜が美味しいレストランでの夕食、朝食は大満足です。またの記念日に訪れたいと思いました！

古典的外觀，還有雪景很美很美 早餐很有心思，安排不同時間享用不會感擠迫 充滿優質服務。 房間空間很足夠，浴缸也特別大熱水很充足 也配備浸浴鹽包及面部護膚品，很贊 但花晒很弱，力度不足還有床褥清潔不足，發現4条短型毛 令感受不良。大堂有免費自助咖啡機及茶包，隨時可以飲用到熱水 也很貼心 啲微波爐打開後有點震驚，像長時間沒有清潔，不像我平時看到的日本文化

Appreciate if they could provide assistance at the door way in helping the luggage, that would be much better

スタッフさんがみんなよかった！！ 夕飯、朝食も美味しかったです✩.*˚

歐陸式酒店，環境寬敞，但職員英文水平差。

如果冇揸車住呢間酒店的確唔方便,最近嘅超級市場行過去,都需要20分鐘,除咗酒店餐廳內用餐,基本上週邊都冇嘢食,環境房間整潔度一流,唯一缺點唔方便,出入基本上都要call的士,如果冇車的話

また泊まりたいと思えるホテルでした！

掘りごたつのお部屋だと思ってチェックインしたら、サウナ付きの部屋でむしろとても嬉しかったです。夕食はコースではなく金額分のアラカルトも我が家のメンバーにはとても好評でした。地産地消の食材を使っているとのことで、お野菜が本当に美味しかったです。 朝食のレストランも雰囲気よく、お食事はドリンク、スープ、サラダはブュッフェ形式＋メイン1品と焼きたてパン 食べきれないほどでした。 ジュースも美味しい。 一つ改善してほしいなぁと思ったのは、17時にチェックインしたら真っ暗でお部屋までの道と階段が暗かったこと。 あとは大満足です お夜食のおにぎりも嬉しい心遣い。 ありがとうございました。

素晴らしく綺麗でおしゃれなホテルでした。

所有野都好好cp值好高 除左房內WiFi 完全連唔到之外

スタッフが親切で気持ちが良い。

If you don’t know Japanese, I don’t recommend you to stay at this hotel. Staff speak no English. The dinner coupon given to us to have dinner at the restaurant next door was in Japaneses only and staff at the restaurant didn’t seem to know (we seemed don’t know too) what to do. We didn’t get to eat our dinner until 9 pm. The location is far from the train station and sightseeing spots. It is not easy to get a taxi either if you don’t have an app for local taxi. We had to walk. The facility a kind of old and the carpet was very dirty.

Stay charge on first night was supposed half board . Unlike previous stays , we were told to have dinner at wine bar with a discount coupon of yen 5,000 each instead of the restaurant. Staff agreed to charge each of us (4 altogether) an additional Yen 3,000 to change to restaurant dining . It turned out that the final bill charged us an additional yen 4,000 each plus the original price of the set dinner at Yen 7,800!!! Each of us ( 4 guests) were overcharged by Yen 8,800 as compared to what the staff agreed with us !!!!!!!!!! We were overcharged by at least yen 35,200!!! Excluding tax

酒店有点旧了，租住两个房间，同一个价钱，但一个房内有桑拿，一个没有，也不知道原因，房间陈设简陋，CP偏低

Our room was tiny and the carpet was filthy. Amenities were very limited and staff were few and very inexperienced. We were overcharged at check out and had to point out the error. Then they still charged us the wrong amount. One of the worse, if not the worse hotel we have ever stayed at, and we paid over $400 a night, no meal. We stayed at a 4 star hotel near Ginza and it was a little over $300 and included breakfast. We feel totally ripped off. Not what the ratings reflect at all.

食事に行くのに部屋から遠かった。 夕食が〇〇セットではなく、単品を注文する形式だった為、残念だった。単価も高い。

また利用したいです

ご飯おいしい。部屋広くて綺麗。スタッフはフレンドリー。

It’s only good for small luggage and not wheelchair friendly