Checking in, no one available when I arrived. I asked for an upstairs room but was put in a room downstairs with a view of rubbish and a wall. Also the people upstairs seemed like they had an elephant in their room. The room was clean but was hardly ideal.

Room was comfortable, location was ideal for proximity of my work and enjoyed the food

room was good for overnight stay , however it is let down by the pub restaurant , shocking food . Stay but don't eat there . Shouldn't be hard to do a decent breakfast but somehow they managed to present us with one of the worst breakfasts we have had .

Everything from reception staff to the room to the food in the restaurant

Reception staff completely unhelpful due to issues with the booking which was/is just as much a HOTELS.COM issue as it was the hotel. Room was cold, dirty and broken. Food in restaurant basis.

Clean & comfortable, friendly staff, great food

Staff were lovely, very friendly greeting when I arrived to check in. Good location and comfortable rooms.

yes

Cups on arrival were dirty, had to was before use double room and only one chair to sit on Next night no top up of tea bags and no cups left .

Everything and everyone was excellent. Will return

Clean comfortable rooms offering all round good value for money.

The room was spotless, the staff seemed courteous

Friendly staff. Great continental breakfast. Room was spotless too.

Clean and convenient for work

We didn’t have breakfast but we were impressed by the complex, the facilities and the reason we came was the price. Premier Inn just down the road was £15 more expensive.

Check in not manned and incorrect number provided for assistance

Room clean, easy check in and a reasonable price

Very clean and quiet.

ROOM SPOTLESS AND NICE FRIENDLY STAFF IN RECEPTION AND RESTAURANT

Amazing hotel. Staff are very nice and very helpful Nice pub at Marstons for food highly recommend