Rating & Review Keseluruhan Staybridge Suites San Antonio - Schertz by IHG

I’ve stayed here before and didn’t hesitate to book again. The location was central and the property was very clean.

Microwave didn’t work. Batteries in remote dead. A/C didn’t work properly.

Quiet, convenient, clean, good customer service, easy parking.

Room was ample. Nice king bed mattress a plus. Walk in shower was a nice plus. Overall great for value. Breakfast was great and included on room rate..

stayed several times, its in a great location

We enjoyed staying here for a conference we were at. The room was great and we had a wonderful time.

Pull out sofa bed was disgusting. The mattress cover had food and hair all over it.

Great location

Would definitely stay here again

The front desk clerk was very respectable, property was very clean. Would recommend staying here anytime you’re in the area

Awesome customer service! Ladies at the front desk were attentive and accommodating. I was truly appreciative for the extra effort and attention to detail. The breakfast was perfect. So much to choose from. The eating area was so very clean. Free coffee and soda available all day. I will definitely be back to this location.

Easy in and easy out. The only thing I didn’t like was how far the room was from the elevator

Poor quality hotel. The review/scores on hotels.com mentioning a 9+ score are probably produced during long times ago, or fake log-ins. We paid 160$ a night for a studio queen plus sleeping sofa. -Upon arrival there was a bad smell in the room (probably still there from cooking by previous occupants; - the sofa bed was the worst we ever experienced, consisting of a metal frame with a 3 inch mattress totally worn down. It resulted in even our child (28KG) having back pain after a night sleep; - this sofa bed wasnt made upon arrival and initially the hotel refused to provide bedding and an extra pillow “as it was our own responsibility to make the bed”. The manager was called and she stated that that simply is the hotel policy. After further fierce discussion finally the hotel agree to provide materials and make the bad. Ridiculous customer service! Un-be-lie-va-ble. - The fire alarm went off at 0530 in the night. Of course it can always happen but this happened due to people smoking (probably pot, as elevators smell of it) in their room. No further apologies for the inconvenience were made by hotel staff; - The breakfast is rated near 10 “extra ordinary” but it is the most basic and untasteful breakfast, matching that of a 75$ hotel. Tables werent cleaned, no space, content poor (especially warm dishes) and plastic materials. Something unacceptable for a 160$ a night hotel. - The rooms are poorly isolated and its next to the highway.

Great stay comfy bed, hot water and pressure

Staff was great , room was clean . Stayed with the family and everyone enjoyed

The staff was very friendly! Room was spacious and clean. It was cool in room and the thermostat actually worked which is something I care about! We were a group of 3 so sometimes temperatures can get uncomfortable and fluctuate-but not during this stay 🙌 I would stay here again!

This place felt like a home away from home. The front desk was respectful and courteous. The Queen bed, pillows, sheets, and couch were all so comfortable. The small kitchen, shampoo/bodywash/handsoap/body lotion, and complimentary breakfast were convenient. I don’t think I will stay at any hotel but this place. What this hotel lacked in a view made up for all the amenities. Most importantly, this hotel being pet friendly for my best friend to join me on this trip was wonderful. I almost didn’t want to go home because it was sooo nice!!!

Love it , we are just sad because they said we don’t get out point for IHG because we boom it through hotel.com

Easy check in and cleanliness .

Very clean. Breakfast was good. Enjoyed our stay. We would definitely stay again.