We were due to stay for 1 night Christmas shopping trip @ Street. Arrived early evening to be told "we tried to contact you sir , the hotel is closed to the public". The hotel was being used to house asylum seekers? We had to travel back up the M5 to another hotel. Also missed dinner at a local pub that we had booked. I appreciate these people need somewhere but H.I did not advise us at all until we arrived????? Will never book with them again!!!

Hotel very busy due to Carnival but check in was efficient and friendly. We had to park in pub csrpark and register on their system to avoid a fine but had no issues doing so. Room was a reasonable size with all the amenities we needed. Bathroom quite stylish with spacious shower and nice tiles. Only omission was a heated towel rail. We had to pick a slot for breakfast due to it being so busy. Breakfast was the weak link with limited choice. Coffee was un- drinkable - latte was weak and watery, flat white bitter and watery. Hot chocolate was much better. Staff work hard.

Perfect stay, Wi-Fi could be a bit better and TV lost the single every so often. The room was very clean and well designed

Very friendly staff. Nicely decorated throughout. Highly recommend.

Clean, spacious, friendly

Very impressed with the size of our room and the bed was very comfortable. Everything was very clean with excellent facilities.

Lovely very clean modern hotel would definitely stay there again 👍

Preferred the older format Holiday Exp Inn room as it has more space for clothes and luggage.

Lovely welcome Lovely room Clean fresh and a fabulous bed

Checking in was welcoming, room was set up for us as we had two children under 2 and checked in before midnight, bed was very comfortable had a great sleep even if it was for only 5 hours or so, bathroom had everything we needed, breakfast not the best breakfast I've had lately, small plates, no fried eggs, no mushrooms, no black pudding, scrambled egg and sausages didnt taste or feel nice eating 😔 must be why breakfast is free so I can't complain too much.

The stay was good the bed was comfortable the room was clean,my only complaint was not enough choice for breakfast

All very good but car park too small for size of hotel

Ok for price breakfast a lottery ran out of things

Easy access from J24 M5, four sisters staying one night, very clean with toiletries provided, buffet breakfast included in rate was generous and well stocked. Will never stay in an alternative if there is a Holiday Inn available on our travels, excellent value for money.

Very clean , lovely breakfast, comfortable bed, what more could you ask for.

Quiet modern. Could do with bit more parking

Friendly helpful staff very professional. Good breakfast and great room!

Value for money Clean and convenient

Excellent location, and a very clean modern hotel. Self serve breakfast excellent, and very helpful and cheerful staff

Convenient and relatively clean. Breakfast was ok sausages weren’t nice at all but most of the other items were fine