Rating & Review Keseluruhan WoodSpring Suites Dallas Plano Central Legacy Drive

Very good service

Great front desk support staff; very friendly, helpful and efficient! Had to remove the waterproof mattress cover because I couldn't sleep! Noisy in the room above and had to call the front desk to ask them to call the room above to quiet down.

This place is not good at all. The manager is rude and hateful. She kicked us out because of my handicap brothers heavy foot.

Na

Hice la.reservacion el dia de.ayer y cuando llegue no me tenian la habitacion solonme dijeron que cometieron un error y todavia no me hacen el reembolso ni me he podido comunicar con ustedes

Great stay

The lift was out of service, and there was constant noise from the vent, which made it difficult to sleep. There was also no one at the front desk when I arrived to check in. I chose this place because it was affordable—now I understand why.

we had arrived very late; and when we checked in someone was able to help us. Other than that we got a refund because the next day we discovered that our bed had a huge pee stain on it.

Weird smell

We stayed at this hotel because our previous hotel sold our room. So this was a very last minute option. Walking into the lobby it smells like months old chewed up bubblegum, which was very off-putting. The elevator was rickety, smelled like vomit , pesticide , and melted crayons. And actually broke down the 2nd day of our stay. The room was not much better. It reeked of stale hot dog water, and wet dog. I still do not understand how you can have people checking in every day, but housekeeping only comes once every 2 weeks.

Elevator did t work and the water pressure wasn't good

The elevator did not work all the time, there were bugs in the room we has to clean the floor when we got into the room

It was horrible

N/A

I booked a weekend trip to Dallas expecting a comfortable stay, but this hotel was anything but accommodating. The elevator was broken, meaning I had to carry my luggage up four flights of stairs—only to find that my room was the furthest from the stairs. To make things worse, on the second night before checkout, I got locked out of my room in the middle of the night, and the hotel staff was unhelpful and slow to resolve the issue. For the price I paid, I expected far better service. I’ve stayed at hotels for half the price with way more accommodations and better hospitality. The staff seemed indifferent, and the overall experience was frustrating. Definitely not worth the money. I won’t be staying here again.

Clean and plenty of space with full kitchen. Wished they had 4 pillows instead of just 3 to make the comfort rating 5 stars.

These were the thinnest walls in any hotel / motel I’ve been. You can almost overhear full conversations from the adjacent rooms. The elevator was broken, but the front desk girl did warn us ahead of time. She was sweet and helpful, but the rooms were just way too loud.

A hotel where you can just stay for a day or so

Please don't stay here, it's dirty and smells bad.

The elevator didn’t work