Everything was very good except one thing I am unhappy about. I had booked a double room but by mistake it was booked for one person, and when my cousin arrived they charged her again! I thought that was not fair.

The air conditioning never cool the room below 24°C (75.2°F). The room's power and air are connected a device you use have your key card in. I used a different card just so we can power electronics during the day and so the air conditioner would run (it was a dangerous heat wave declared by the Health Ministry. 40°C (100+F). The cleaning crew removed the card, opened our windows, and shut the curtains so we didnt notice. After my kids and I were overwhelmed by the heat and needed to rest somewhere cool, our room was 87°F. It didnt cool down all night. Beds are also very stiff. The buses run very slow so it is extremely time consuming to get to city center. We ended up spending a fortune on Taxi as to not walk 30min in the heat. I will say that it is very clean.

Location was convenient staff were great breakfast very nice

Location is excellent,stuffs are frindly, break fast is good and have variety,bus stop is exact in front of the hotel, a big supermarket is close to hotel

清掃がしっかりされていたのと、フロントの方がフレンドリーで良かった。

Localização, perto da estação de trem e também do centro, fizemos aos trajetos caminhando

La habitacion bastante pequeña e incomoda.El personal no muy amable excepto por la chica que atendia en el desayuno. El desayuno muy deficiente por el precio y las opciones que tenia

Our car was in parking inside the hotel gate. Monitored 24/7. Apparently. We went downtown on foot on the second day of our stay, and when we went to leave on day 3 the driver door wouldn't open. After using the physical key and fighting with the lock, we were able to open the door. It was clearly tampered with, and without pointing fingers there is a very short list of possible culprits. The housekeeping staff also uses a strong bleach solution to clean the bathrooms including the tile walls. Unfortunately a pair of black pants that was hanging to dry was stained by the bleach and ruined. We notified the front desk on checkout but they didn't seem to care. The room had no screens so the window we had to open for cool air at night let in mosquitoes that were ferocious. Overall not somewhere we could recommend. The breakfast was on par with the rest of the experience. The redeeming quality was the location, namely the proximity to the German style gastro pub down the block. That place was 12/10, and gave both of the stars in the rating.

Très propre, bien situé, facile d'accès en transport et à pied du centre. La meilleure douche en Europe.

Very clean, hot breakfast, close to everything

Lovely hotel with helpful and courteous staff.

Um dos itens que coloquei ao filtrar a reserva , foi o estacionamento. E ete hotel foi apontado como tendo estacionamento. Mas ao chegar lá, o funcionario da recepção, sem muita empatia, me disse que não tinha. Que tinha um estacionamento pago.

Um hotel muito bonito, muito limpo e com uma equipe muito gentil!

Really nice property, liked that the bus stop was right outside the hotel. Delicious breakfast and the staff was great, kudos to those ladies!

No me gusto que no funciono el aire acondicionado, ya que estaba establecida la temperatura en 23 grado.

Noisy room. I got a room directly behind the reception desk. So I heard phone ringing, guests checking in and out, and all sorts of typical lobby activities. Also, the hotel is close to one of the main rooms so emergency vehicle sirens are also added to the sound track.

We had an amazing stay!

The property was quite a ways from the tourist attractions, but that was ok.

Personale eccellente. Pulizia ottima. Camera fatiscente. Servizi ottimi.

The service was great. Would recommend for any one who would like to stay in Florence.