Rating & Review Keseluruhan Lux Fatima Hotel

Very good hotel with excellent service. Super clean and people super friendly

Beautiful hotel, amazing customer service, delicious breakfast and walking distance to the bus station and Santuario de Fatima.

The exterior looks worn and could do with a coat of paint . The shops which seem to be part of the hotel are mainly vacant which doesn’t make the property look appealing. The staff were attentive and friendly and the breakfast was good.

Average. Customer service is average. Breakfast is ok.

The only thing that i like is we are very closed to the sanctuary, accessible restaurants, but the hotel don’t serve llunch & dinner, but our stay is fine

Chambre trop bruyante

Para um hotel 4 estrelas muita coisa a desejar: quarto com fraco isolamento de som, pequeno almoço de um 3 estrelas, atendimento confuso, banheira sem possibilidade de tomar banho de imersão, inundações na casa de banho com um banho de chuveiro por mau isolamento… Para um 3 estrelas ok, para um 4 precisa de algo mais (isto sem falar que nem piscina nem spa estavam a funcionar)

Muy bueno

Ao lado do Santuário e restaurantes, quarto bom, estacionamento free Check-in antecipado não autorizado, o que atrapalhou bastante nossa viagem Estacionamento poderia ser melhor sinalizado e informado, a entrada é pelos fundos do hotel e antes da portaria

Foram feitos pedidos na reserva ignorados no check in

I had no issues with the property because it’s nice, the breakfast is fine but unfortunately the management is not too much efficient - I have a special medical condition and I have a special medication that need to stay in the fridge. At the moment of the booking the fridge was included for this reason I chose them, also mostly of the hotel in Fatima where we stayed in the past provided fridge. In the room the fridge was closed with a door because is part of a kitchen. After several requests to open the door and have accessibility to the fridge, the personal assured the door is open immediately (first lie) after 2 days of staying finally the door was opened, but surprisingly the fridge doesn’t works. Long story short I had to leave a day before for this reason and the hotel refused to (because their faulty) refund me the last night. My booking provider tried to negotiate with them, but one receptionist said:” if was booked with us we’ll refund you but your provider not” so if you get the room 642 be aware of this inconvenience and if you need to use the fridge consider this comment

Hotel completo y agradable muy cerca de la explanada de la Basílica

Hotel agradável e muito confortável. Mesmo ao lado do santuário. Pequeno almoço bom e variado.

Excelente localização e acomodação

Excellent location, service, great staff. Love staying a this hotel. Family trip.

Every thing is excellent!!!

Recomendable en general, personal y ubicación

Excelente opção. Perto da Basílica.

Excellent Location, spacious rooms and great common áreas!

Bon séjour, bien placé, avec parking en sous sol. Bon rapport qualité prix.