We stayed at The Bay Hotel & Suites with two young children and unfortunately our experience fell well below expectations. We booked a Senior Suite with Garden View based on the description and photographs advertised, but the initial room was materially different and raised genuine safety concerns. The advertised bathtub did not exist, the shower area was extremely slippery and our son slipped twice on the first day. The balcony opened directly onto a busy parking area with virtually no barrier or privacy, making it unsuitable for a family travelling with a 2-year-old and a 4-year-old. After complaining, we were told nothing was available for the first night. The following morning we were moved to another room, only to discover there was no working air conditioning, TV or telephone, forcing us to move for a second time. We spent a large part of our holiday packing, unpacking and waiting for rooms and maintenance instead of enjoying our stay. Although the final room was much better, the disruption had a significant impact on our holiday. The hotel offered only half the cost of one dinner despite the considerable inconvenience. The location is lovely and many staff were pleasant, but the inaccurate room descriptions and poor handling of these issues were extremely disappointing and not what we expected for the price paid.

The hotel certainly has some shortcomings but you shouldn’t forget you are in Greece and that’s part of the charm. Staff is great, facilities are good (except in the gym where a lot of the equipment is not working and needs to be exchanged) pool and beach area are very nice. Overall we had a great stay.

Tolles Hotel an einem super schönen Strand. Das Personal könnte freundlicher und aufmerksamer sein.

Wir hatten ein sehr schönen Aufenthalt, alle Mitarbeiter sind bemüht es den Gästen so schön wie möglich zu machen.

Vue sur mer magnifique et plage privée superbe et bien aménagé. Par contre le spa n’a aucun créneau disponible … dommage

Bestes Hotel ever - sehr geräumige, saubere Zimmer, grandioses Essen (kein Buffet - es gab jeden Abend ein sehr leckeres 5 Gänge Menü). Sehr bequeme, und vor allem reichlich Liegen an Pool und Meer. Die Lage ist sehr ruhig und etwas abgeschieden. Das Personal versucht jeden Wunsch zu erfüllen. Ich kann das Hotel uneingeschränkt empfehlen.

Tolles Hotel am wunderschönen Strand mit unglaublich freundlichem Personal

Absolutely beautiful place located on one of the best beaches on the island. Very upscale and family oriented place. I'll definitely be revisiting .

A beautuful small resort

Huoneessa oli muutamia sokeritoukkia, jotka

What a wonderful hotel!! Had a fabulous short stay here, very relaxing and just what we needed. A special shout out to the lovely ladies on reception who gave us some amazing recommendations, the wonderful Fortis for picking us up when we were stuck, Dennis the loveliest of tennis coaches and all the great bar and restaurant staff. Theres a lovely spa and shop on site too. Wouldn’t hesitate to recommend.

Great property in a beautiful quiet beachfront location. It is Even nicer in person than the photos. We had dinner 2 nights of our stay & it was excellent!! We also each had a massage at the spa with Kostas & our treatments were great! Overall beautiful property & very friendly helpful staff. Tennis court & equipment provided was good too we played every day. Would highly recommend to family & friends.

We just came back from our very relaxing holidays. The Bay has it all. The sandy beach,the beautiful pool area, the stunning scenery, the land scape,the food and the service is all amazing.

We really enjoyed our stay in the Bay. The hotel is very well kept and has a very stylish decoration. The service is of a good level and both breakfast and dinner were great in our opinion. We would love to come back some time soon.

The staff is very friendly and polite. The rooms are spacious and bright.The location is very good, and the beach is nice and clean.  

One of the best stays we  have had for along time.Everything was perfect

The Bay Hotel & Suites exceed my expectations! The food was fantastic, and the amazing staff made us feel right at home. Loved every moment!

My stay at the Bay Hotel and Suites in Zakynthos was absolutely enchanting! The accommodations were luxurious and inviting, providing a perfect retreat. The food was a true highlight—each meal was a delicious celebration of Greek flavors that left me wanting more! The staff were incredibly friendly and attentive, making our experience even more special. With stunning views and a welcoming atmosphere, I can’t recommend this hotel enough for anyone seeking paradise in Zakynthos! 🌴✨

Hotellet var vackert och välskött med en fantastisk strand och ett fint poolområde framför stranden. Bra frukost, fin personal och mycket trevligt och tillmötesgående bemötande. Jag rekommenderar verkligen hotellet för någon som vill ha en lugn och skön vistelse med både pool och hav, rena rum och sköna sängar!

Service not great when you chechkin late, nobody there to bring to your luggages and they are no elevator