The suite itself was spacious and had several great features: a good coffee machine, a large soaker tub, big windows with effective light-blocking curtains, strong heating and air conditioning, and good overall lighting.
Unfortunately, there were several issues that negatively impacted the stay. The bed was not very comfortable, and the sheets were noticeably rough and “loud,” making them unpleasant to sleep on. Cleanliness was also a concern, as there was hair from a previous guest tangled around the shower hose and visible dirty fingerprints on doors.
The biggest disappointment, however, was the front desk service—specifically from Maxim. We initially had trouble operating the room safe. While he attempted to help over the phone, after continued issues he simply told us that they had many different types of safes and that we would have to figure it out ourselves, rather than offering assistance.
On another occasion, I asked where I could get ice cubes. He told me I needed to go upstairs to the restaurant and request some there. When I spoke with the restaurant staff, they said they had no ice and seemed confused as to why I had been sent there. After returning to my room, I called the front desk again to ask where I could actually find ice, and Maxim responded rudely: “Maybe you can find them in America.”
I’m extremely dissatisfied with the level of professionalism and courtesy displayed. The poor service alone would prevent me from recommending.
