The staff were incredible, they made our stay incredibly comfortable

客室は清潔感があって スタッフさんも とっても親切でした。

個室露天風呂最高でした。 従業員の対応も素晴らしく宿泊して良かったです。

Awesome time.

staff is very courteous and attentive food is wonderful

The service is excellent. Thank you for your courtesy.

Very clean and nice Ryokan.

綺麗なお部屋、丁寧なサービス、とても美味しいご飯。クリスマスに泊まらせていただきましたが最高でした！ ありがとうございましたまた宿泊したいです！

This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.

The hardware and service form a comfortable and relaxa feeling during the staying.

Very professional staff and very knowledgeable

⭐☆☆☆☆ Stay away — serious hygiene issue I stayed at Aura Tachibana recently and ended up with dozens of bed bug bites all over my arms and legs. The room looked fine at first, but by the next morning I was covered in itchy red marks. I had to move to another hotel and buy medication to treat the bites. I’ve reported this to management and hope they take immediate action to address it, but until there’s confirmation that the rooms have been properly treated, I strongly recommend avoiding this place. It was an awful experience and ruined part of my trip.

The service was truly exceptional and of the highest standard. Staff themselves bring the quality of service top-notch on your table, you can experience what is meant to be the Japanese service is. Highly recommended.

Utrolig kjekt med privat Onsen på balkongen med flott utsikt over Hakone Maten er fantastisk, om du liker sjømat. Var mye rå fisk servert, som ikke var mulig å velge vekk

We stayed for one night at Aura Tachibana, and our arrival from Osaka was unfortunately delayed by 3 hours due to a tsunami but we informed the hotel ahead of time and they were very accommodating. The kaiseki dinner was amazing, so much food and beautifully presented. It was served in the restaurant (not in the rooms) with a lovely view of the mountains. Our room had a private onsen which was great to have

Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.

This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.

Serviço extraordinário

ゆっくり過ごすことができるお宿でした。 外国人スタッフの対応も素晴らしかったです。 また利用したいと思います。

位置比較偏僻，但早晚餐很棒。 但CHECK OUT早上需早點出發，但飯店沒有替代方案。還是要07:30才能用餐，有點缺乏彈性。