Rating & Review Keseluruhan Shangri-La Songbei, Harbin

Everything excellent

Excellent Basis to get around Harbin. Kind people.

Hotel staff was very helpful in organising our activities. We needed to purchase additional suitcases and they even guided us through an online purchase which was in Mandarin. Breakfast selection was brilliant. Perfect location.

Great hotel

とても良かったです。

とても良かったです。

편안하게 쉬었습니다

na

Personal muy amable

The room smelled a little like smoke and was not the cleanest. However the staff is awesome and the property has multiple restaurants.

It is a great experience to live here. Nice staff and quite.

Very disappointing, requested for non smoking room during booking, and re-emphasized for non smoking room at the front desk, but still being given a room with strong smoking smell. Very very bad experience and will not visit again.

Nice large room with floor to ceiling view of the river and ice sculpture park. It’s pretty doggone cold so when not out at an attraction, hanging at the hotel was the best option. Food was ok in both restaurants we tried. I’m leaving this review a few months after and only recall being comfortable and well accommodated. Would recommend.

This was an amazing stay, very friendly staff, great service and food, fantastic view. Felt as I am at home.

Very nice hotel only it is a bit out of the main city and can be difficult to get a taxi to go there. It is reasonably close to Ice World Understanding English was a problem.

很好view很好但附近沒什麼商店，附近環境優美

All well and neat - helpful staff too The Shang Palace is awesome esp the Roast Duck

Our stay was great, The staff was very helpful as we had some extra requests.

This hotel belongs to the Shangri-la chain, but it is not as Ritzy as the others I've visited. The staff by and large does not speak English, like most of China. Of the ones who do, it's not spoken or understood well. Nonetheless, they tried very hard to provide good service. It's just that you have to ask. When I arrived, I had to push a bit to get the concierge to put together a plan for me. I know the intention was good, but it really was not on part with a 5 star hotel. I was suggested to visit the famous St. Sophia cathedral, I hired a taxi and organized my agenda to take me 20 mins downtown only to find it was closed due to renovations when I arrived. On the other hand, they were right to suggest I visit Ice and Snow World at 4:30, I got to see all the lights come on and transform the place. And I didn't have to stay any longer than necessary (at -24 C, that's non-trivial). I also chose this hotel because another reviewer said that it was entirely non-smoking, nary a smoke molecule around. My room smelled great when I walked in, but soon enough I found a cigarette butt and plentiful cigarette ashes on the floor. When I contacted the hotel manager, he was very much embarrassed and tried to find me another room. Funny enough, that room actually smelled like smoke. All in all I basically lost the whole morning checking in, getting settled into my room and getting my schedule (pseudo-) sorted. The manager tried to compensate me with a fruit bowl and some sweets.

酒店刚开业不到两年，硬件还可以，但距离国际五星标准还有差距，没有配置咖啡机是最大缺憾。只有速溶咖啡提供，但每天都需要向前台打电话才给补充。