Wanted to love it but was disappointed with this hotel. We arrived during a hot period and there was no AC in the hallways. Once we got to the room, it was extremely hot. Only one room key was provided, and after being out all day, we returned to a hot and humid room- when you remove the key, the ac turns off. Very bad design. The hallways are also extremely narrow and like a maze. Elevator is new. Room is badly designed and there is some mould in the shower. Water pressure is good but temperature control in shower is bad. Only one staff was available for check-in and remained occupied with the previous guests to explain the ferry schedule, city, etc. She didn’t acknowledge us, so we had to wait 15 minutes until they were done. We had a taxi waiting for us, so the wait to check-in was very inconvenient. Once we finally got to check in, our special request had been given to the previous guests. Disappointed with the customer service. Soundproofing was not good as we heard doors banging and other noise, but by midnight it was quiet. 2nd floor view in the superior room was of the dilapidated home behind the hotel. Room decor was cute and clean, but room design not functional. Breakfast was nice and had a good variety. Gave it an extra star for the well-stocked breakfast and clean bed, also the staff was good to provide assistance with another key when requested. Hopefully some improvements are made.