Rating & Review Keseluruhan Novotel Medellín El Tesoro

Was amazing experience!!

It is a good hotel, great location. Most of the staff was great. Except with the person who carried our luggage to the room. He kept asking my friend for extra tip.

Excelente

Great hotel next to a shopping center.

Esta propiedad es todo lo que uno necesita para unas vacaciones. Es todo en uno. Lo más sobresaliente es el servicio al cliente desde el Lobby hasta los que te sirven el desayuno. Lo recomiendo!

This was our second time at Novotel El Tesoro in Medellín, but sadly, it will be our last. The experience was disappointing from the very beginning. Our room had old, stiff towels and a poorly designed bathroom where water spilled everywhere due to an overly short shower curtain, making every shower uncomfortable. When we requested a room change, we were told it was only possible by paying nearly 300,000 COP extra per night, even though the rooms were supposedly identical, just on a different floor. The next day, we tried to extend our stay for one more night for a very important family reason (accompanying my 90-year-old father-in-law to early morning medical exams). Reception told us there was no availability, even though Expedia showed several rooms available at reasonable prices. When we mentioned this, staff said Expedia was “overbooked” and that the only option was to pay 4 million COP for two nights (about $1,000 USD), which was completely unreasonable, especially since online rates were still showing for less than half. In the end, we had to move to NH Collection Medellín, where we got a spectacular suite for $426 USD for two nights — a huge difference in quality and service. When we spoke with the Novotel manager, he apologized, but by then it was too late: we had already been forced to find another solution on our own. Sadly, we cannot return to or recommend Novotel El Tesoro after this experience. Medellín is known for its kindness and warmth, but not here.

Excelente propiedad, localidad y el servicio es muy bueno, sin duda seguiré visitando esta propiedad.

Helt ok hotell där rummen har en fantastisk utsikt. Ligger i ett trevligt område. Viss stelbenhet och brist på flexibilitet i regelverket som personalen följer kan upplevas lite besvärande.

Excelente

Great location!

I liked that the mall was easy assessable. I didn’t enjoy the breakfast to much

Amazing

Its in a mall

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Fue una experiencia increíble La atención delo mejor

Amazing staff, great location, beautiful rooftop pool, amazing breakfast and so clean. Highly recommend

Muy bien atendido por su personal En especial por la señorita Fabiana de atención en el desayuno Gracias por todo

At check-in we were advised that the breakfast was not included even though we added it when we made the reservation. That was unexpected, separate additional charge. Other than that it was a great the accommodations.

Excelente

Water doesn't come out of the sink for brushing and shaving. There is no proper flow of water; it comes out as a sprinkle. The bath towels provided were very thin and smelled terrible. It is so hard to use them to wipe the face and body. No small towels or paper tissue boxes were provided. The stay was not good.