All staff are very friendly, we needed some stuff to send our packages and also help for our food to be delivered to our villa, and the staff helped up tremendously! We also asked for a late check out because we still had to arrange our stuff to be sent home by courier, and they accommodate our request. Overall we're very happy with our stay, the villa is such a hidden gem. It is nice, clean, and quiet, but still not too far from the busier area for restaurants, shops, etc. We wish we stayed longer, definitely will come back the next time we're in Seminyak. A few notes for improvement though: the masseuse were not very well trained, their massages were uneven for each body part. As for food, we ordered Nasi Campur for breakfast, but the sate lilit was already going bad, tasted sour, and some meat on the plate also didn't taste fresh, while some others were overcooked. Other than that, everything was perfect! Thank you!