We booked 2 rooms initially back in march to stay the night before download festival and the night after. Our friends had booked the same place and one had booked the week before . When we got there all our friends had their rooms booked , even our friend who booked the week before. When it came to us checking in our booking wasnt there, even though i had the confirmation email. We had driven from Plymouth and very tired .The young lady behind the bar , bless her tried to sort and couldnt even get a room in a sister property. With liasing with our friends we managed to shuffle around , but it.wasnt idea. I wouldnt have minded , but we booked 4 months prior!!! If we hadnt of had any other choice , i wouldnt of.returned , but we all had booked . The bed wasnt the best , pillows flat , but the shower was lovely. The staff behind the bar were lovely and we had a nice pizza .Its a shame as it is actually a nice place anesthetically. Also no plug.sockets beside the beds , which would be better. I hate complaining , but i feel it was a bit annoying that they had over booked and spoiled what could have been a nice experience