Rating & Review Keseluruhan Grande Kloof Boutique Hotel

Liked most. Deidra and her team were very personable and nice. They took time to make my stay enjoyable. Alec dropped me off at some places I needed to go. The bedroom was great and the bed very comfortable. Nice residential area.

Staff was wonderful

Do not be deceived by the photographs on all the websites... the photos look amazing - the reality, not so much... We had booked the Sea-View Wing Suite Top Level Deluxe via Expedia... Room 306. The location and views were great. The room was pretty much the same as the photo but could definitely do with a cosmetic upgrade. The bathroom was dreadful... old and dated! The description on Expedia stated the room offered cookware/dishes/utensils/oven/stovetop/toaster - totally inaccurate - so I basically paid for something that was never there! Pleasant staff... was lovely talking to Sarah, Miriam, Ester and the two gentlemen who were at Reception overnight. The miserable rude lady who sat at the Reception Desk on the right could certainly improve on her customer service skills. Breakfast was nice, had a good selection of vegetarian choices... however the fruit/baked items were not replenished once guests before us had taken. Overall, definitely not worth the amount of money I paid. I've stayed in less expensive hotels with higher standards.

Helt okey för kort trip. Frukosten var väldigt enkel. Inga pålägg till bröd eller yoghurt till flingor. Lite tråkig på ett boutique hotel att inte värna mer om gästerna.

Super friendly staff. Very helpful. Breakfast was good. Great location-great view. Bed was very comfortable. An update on the decor and flooring would be nice. The floors are painted concrete-but rugs are on the floor. I believe it was good value for the price.

It is a great option if you go for vacations and need a place to go to sleep and take a shower. Room is large and confortable, but with many steps. I had some issues with the water in the shower but all of them were solved. Next time in Cape Town I am going to book here again.

Really a lovely hotel and I had a great stay. I wil definitely return when back inCape Town.

De check inn was niet goed, we werden ‘s nachts in een vreselijke slechte kamer geplaatst. Wij hadden de duurste en meest comfortabele kamer geboekt en die hebben we niet gekregen tijdens ons verblijf. Ze hadden allemaal smoesjes om het goed te praten

Not so good

El hotel no quería darme la habitación que había reservado y querían darme una peor tras haber volado más de 18h. Se aferraban que me querían hacer pagar más ya que ha habido un problema en el booking. Parte del staff era competente y otros no lo eran para nada.

Hotel cancelled upon my arrival without notice. Issue was between Hotels.com/Expedia and the nightly fare difference, though as the customer I was left with a cancelled reservation even after fully paying for it. Rather stressful experience to find alternative accommodation at the very last minute.

It was a reasonably priced, clean and comfortable stay. However, if you are looking for a place with atmosphere and to socialize with other travelers, it left much to be desired. Megan, the bartender, was very welcoming, hospitable and accommodating. She ensured that I had a great night that would have otherwise been a rather dull last evening in Cape Town. Keep her around!

Terribe experience, I booked the hotel almost three months before and for my surprise at my check-in (3PM) my room had been sold to somebody else given all hotels in the city were full. The manager, Peter, allocated my wife and I in the very small room, which didnt have a key, was extremely dirty and the bathroom flooded. He promised us to give some courtesies which has never happened and give us our original room in the following day (we were going to stay for three nights). In the following day our original room had been sold to somebody else and just in the last night we were able to get the room we had paid for. He agreed to reimburse us the amount we had paid, however this has never happened, Peter is a big liar, we even asked if the hotel would exchange ZAR to USD and he said yes, but he would need to go to an exchange house and I found out later that Peter told us a different exchange rate that had actually been. Not to mention the breakfast is terrible, the rooms dirty and the pool very disgusting!!

The booking was misleading. It said it was a hotel. It was a hostel. It was noicey and uncomfortable

aardige en behulpzame mensen, klein maar schoon zwembad, goed ontbijt. Prima hotel!!

service and room sizes are good and well maintained.

We had the pleasure of enjoying 4 nights at this beautiful property. The room was incredibly spacious and had two walls of floor-to-ceiling windows that provided exceptional views and light. It was terrific to have the attention of the hotel owner who ensured we were taken care of from check in to check out. Additionally, every staff member was top notch; professional, helpful and friendly. And we mustn't forget to mention the breakfast... a delicious way to start our days exploring beautiful Cape Town. Highly recommended.

Anthony and his staff were welcoming, kind and super helpful about directions and the local area. A couple of huge plus points about the hotel are the breakfast, the access to MyCiti BUs public transport - super convenient for airport transfer to and from, restaurants and stores nearby, the fresh ocean breezes and pleasant neighborhood. I would definitely recommend and revisit myself. 8^)

everything was fine

Hotel muito confortável, porém seu WIFI é péssimo nos 2 quartos diferentes que usei.