Rating & Review Keseluruhan PepperVine

Unsatisfactory service from the staff. we stayed there for 1 day. During the booking from Hotels.com, we had included breakfast with our stay. But when we went for breakfast, staff argued with us that our reservation didnt include breakfast. Even after showing the email confirmation of our reservation which clearly mention the "free breakfast", they continued to argue with us that the reservation on their side shows "stay only" & if we want breakfast , it has to be chargeable & we should get a confirmation from Hotels.com ( where we did our booking) whether our actually contains free breakfast or not. So would not recommend this hotel to anybody else based on how guest are treated by the hotel staff.

We only stayed here for 1 day but the range of food at breakfast was good, hotel and facilities were clean and the hotel staff were very accommodating. They even organised an earlier breakfast as we needed to check out early to travel the following day which was really appreciated.