Rating & Review Keseluruhan Sonesta Hotel Ibague

El hotel es muy bonito, el personal de Recepción muy amable.

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Valoro el esmero de todo el personal en hacer de la estadía algo memorable, desde la amabilidad en el counter hasta el chocolate en la almohada al llegar en la noche.

Atención excelente, el personal de servicio inmejorable , no está en funcionamiento las zonas húmedas ,pero aún así funciona bien

Cuidadosos en los detalles! Comida deliciosa.

This beautiful hotel felt a home away from home. The staff were very pleasant and was always willing to help and also friendly. The breakfast had a big variety to choose from with numerous fruits and vegetables. Would recommend this stay for your next visit.

We stayed at the Sonesta for one night. Our experience at check-in was probably one of the best we had ever had. Happy smiling faces, great service and the welocme drink. Then at breakfast the next day we were addressed by name (very rarely experienced) and asked regularly if we had everything we needed. I jokingly said I wished they had tamales but apparently they only have these on Sundays. So imagine my surprise and delight when the waiter returned to tell me that he had spoken with the chef and they were going to prepare a tamale for me if I could wait. I was so delighted and humbled by this marvellous attention to detail and the desire to please a guest. Would definitely stay at the Sonesta again.

Tiene muy poco productos o comidas Tolimenses

La atención de todo el staff fue genial y en general una gran experiencia

No hay servicio de zonas húmedas y avisan pero no plantean nada a cambio. Cobran por un pod de Cafe en la habitación, pero no avisan previamente.

Muy bien todo

The facilities are not good as before. There is a maintenance that makes not easy to go out through the mall. The rooms and in general the installations doesn't look fresh and clean

Horrible coordination and management with the current construction going on at the hotel. The manager should make changes to the message that is sent to the guests so that they know they will be received by LOUD construction noises which begin at 7am. I was completely unsatisfied with my stay. In between the construction, the guests were loud and obnoxious. I will say that Laura and Jennifer were helpful and did all they could to help me.

Excelente servicio del personal

Well located and great service.

Pretty good

Nice place, shopping mall, good, friendly people, I love the pool and view of the city.

Hotel correcto

Nice people, nice place, The noise of a drill and hammers, upstairs, was annoying, I couldn't sleep with all that noise

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