Rating & Review Keseluruhan The Oracle Resort Broadbeach - GCLR

Although the room itself was very nice, other amenities and hotel reception were not up to the expected standard for the price we paid. For example; The elevators were flooded and therefore mostly out of order on our first day, while we completely understand this is out of their control, the response and the way this was handled was quite disappointing. When we needed help with our room they refused to send someone up because of the elevators (we were on the 6th floor and routinely used the stairs). The stairs themselves were dark, confusing to navigate and the doors would not open from within the stairwell. We were not informed that the spa was out of order our whole stay for PLANNED maintenance (in winter). Not all the lights in our room worked, the internet on the TV would not connect and we received a very slow response to this. Because we booked through a third party, the hotel was very resistant to help us with any issues - and outright refused to hold our bags in their designated bag room. We understand that this isn’t this companies fault but the reception was very rude and not willing to help third party bookings and seemed upset that we had used the third party at all.

Luxurious accommodation in the heart of Broadbeach, everything was in walking distance.

Excellent location with so much choice for restaurants in walking distance.

The room had some beach views which was lovely. We felt the room to feel dark. No island bench in oir room either which made it hard for cooking. The curtains had stains. It was an average room. Facilities were good.

Great location, cool pool, very quiet, good views

Location 10/10! Close to supermarket, restaurants, beach, pacific fair - would recommend as can walk everywhere. Clean, quiet, spacious apartment with good amenities. Big living/dining area for 2 bedroom apartment, great for families. Washing machine / dryer and a big ensuite was great for kids. View from apartment was great - beach views. Big pool for kids. We would stay again and recommend!

Highly recommend it great location, great facilities,

Property was clean and well presented. Kitchen and laundry had all we needed. Disappointing there was no storage in 2nd bedroom which meant the kids lived out of suitcase. Hotel and surroundings were also clean. Pool was not lit up like picture! Didn't realise there was only one bathroom either not their fault but mine. Very easy walk to groceries, dining and beach

Great property very spacious and upmarket

On the smaller side for a two bedroom apartment. The pillows and bed both on the hard side. Otherwise pretty much as expected.

Proximity to the beach and restaurants

Pool was so small. Especially for a building with this many apartments. Advertising photos of this pool were false as it looked much bigger.

The apartment itself wasn’t too clean had a lot of dust in the vents and on the carpet. The beds were comfortable. Location was perfect for dining.

The room was great plenty of room for 4 adults

A great central place to stay

The rooms and amenities were clean. Everything is within walking distance from the resort. Furthermore, the view of the beach from the resort is breathtaking

Highly recommend Everything’s at your door step .. easy trip into surface on the tram ..walk yo the Casino . 5 stars Will stay again .

Very good

Falsely advertised room as partial ocean view but actual view is nothing like the photos on the booking

It was hard to locate where the keys were to be picked up from. Three ladies sharing only 2 toilet rolls. The lifts weren’t working for 30 floors only one lift working the whole time we were there.