The hotel is a gem, full of character, great location and offers parking. We were unable to extend our king room prior to arrival so booked a classic for the additional night. At check-in they managed to upgrade the classic at no extra charge so we wouldn't have to change room mid-stay. Would definitely stay again.

Great location, lovely staff, comfy bed. Room and furnishings all looking pretty tired and like they could do with an update, and what looked like mould on the bathroom ceiling presumably due to the lack of ventilation there. Breakfast was fairly average. Would stay again but best not to have particularly high expectations.

The receptionists were both very nice and helpful. The hotel has character and was comfortable. However, I stayed during a hot period and the room I was in was extremely hot, despite the two fans. Otherwise no complaints.

Front desk staff were very helpful, excellent area to find restaurants, shopping and close to the cathedral. It was quite hot for my visit so the staff provided fans and ice buckets with bottles of water. If you need anything, just ask! Would stay here again if ever in the area.

The car park was very good value for money. The hotel is perfectly located with friendly and helpful staff. The only comment necessary is the low level lighting in the room, slightly higher wattage LED bulbs were needed.

One night stay while visiting friends in Hereford, good night sleep, will be beck!

Hotel is good, nice staff and clean room. Could be doing with maintenance to the outside.

The toilet in our room didn’t flush properly so we resorted to pouring bins of water down it. When we read reviews said that another couple had stayed in room 233 and had the same problem. Obviously not been fixed. Decore tired and very dark no outlook.

This is a very lovely old hotel. Very Clean and well maintained and the rooms are lovely. The Staff were all very helpful and cheerful and seemed to enjoy their work. There is parking at the back of the hotel but also another car park just a little way down the road. We had dinner in the hotel on our first night and it was excellent. Breakfast was OK but not well stocked and whilst more supplies were delivered when asked for, it was quite a wait and then other items ran out so a very disjointed meal and not worth the £18 charged. Would we stay here again ....most definately.

Our double room was spotless, clean and of suitable size for a short stay but would be cosy for a longer stay. Check-in was easy, I did that online via their email link so super easy, parking is via a shared hotel/public car park so spaces are not always available. Breakfast was great, plenty to choose from. Only negative would be the water pressure/temperature on the 3rd floor and it seemed to struggle to deliver a very simple shower.

Stayed on the third floor, the shower was little more than a trickle and the pipes banged when the taps were turned on. No drinking water provided. No mains heating in the bedroom, so it was freezing.

The hotel bedrooms are tired and the en-suites need updating the upstairs paint colours are drab and dark, but downstairs quite nice staff excellent, bars and lounge nice prices reasonable breakfast buffet not a great admirer like service in this type of city hotel

really good hotel

Lovely room comftabke bed floorboards did creeck a bit but lush stay as stayed in travel lodge on the Friday and was discussing

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Our room was clean and comfortable. The reception and bar staff were friendly and helpful. We didn't use the restaurant.

Central location, friendly and helpful staff. Restaurant and food good value.. really nice chips! Decor bit tired in some places but overall would recommend.

No hot water and when we arrived (it had clearly been an issue as we heard other guests talk about it) no one mentioned it. Someone from our party went to ask reception and they were very dismissive. The next day still no hot water, I understand they couldn’t have fixed it there and then but they could if been proactive is telling us and offering to try and fix it.

Clean but like some old buildings, plumbing is a challenge. A shower where it was impossible not to spill water on the floor! But the room was clean and comfortable.

Room was fine. Clean and a good amount of space. The only downsides were the room was very hot even with the window open all night. Considering it’s April I presume the summer will be stifling. The shower also was poor, the pressure was low and operated from the bath taps meaning the temperature was extremely difficult to regulate.